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Senior Product Manager (Remote)

Full-timeSenior Product Manager$132,000-$180,000*
Please let Ada know you found this offer on WeLoveProduct as a way to support us 🫶
We’re Ada, a brand interaction platform that empowers brands to live up to their promises and have more—and more valuable—interactions with the people who love them. Our AI-powered platform has automated over 1 billion brand interactions for the world’s fastest growing enterprises, including Zoom, Facebook, and Shopify. In May 2021, we raised Series C funding of $130M by Spark Capital (early investors of Twitter, Slack, Snapchat), and officially became a global unicorn with a $1.2B valuation! 

The passion of our people and dedication to their craft continues to drive our dramatic global growth. 

Our work is rooted in authenticity, courage, empathy, and simplicity. We use these values to create a culture that encourages groundbreaking results, career progression, and community investment. You can learn more about the founding of our company here.  

We are inspired every day by the opportunity to pioneer a new industry, and welcome those who want to join us.

As a Senior Product Manager on our Messaging Platform team, you’ll build a platform that makes it simple for Ada clients to engage their customers and deliver unique bot experiences that help their businesses thrive. You will apply your keen understanding of APIs in designing a unique and powerful conversations platform that businesses deeply rely upon to stay connected with their customers wherever they are. 

About you

  • Minimum of 3 years experience as a Product Manager in a SaaS, or systems development environment. 
  • Solid technical aptitude and an ability to understand technical designs, challenges and risks.
  • Experienced in project management with familiarity with both Agile and Waterfall methodologies and to be able to apply them were best suited.
  • Passionate about the business impact of your work, and can work collaboratively with key stakeholders from finance to go-to-market teams.

What you’ll do

  • Create an incredible conversational platform for brands, customers and partners on Ada’s bot technology
  • Build direct integrations for channels and customer experience platforms to facilitate messages between customers, agents and our bot
  • Define strategy, roadmap, plan and drive execution on your team
  • Work with multiple cross-functional teams to understand priorities for the business, our clients, chatters and developers

Nice to haves

  • Previous expertise managing platform development and rollout of high scale services
  • Previous experience working with messaging channels (Facebook, Instagram, Whats App) and customer experience platforms (Zendesk, Salesforce, Oracle)
  • Previous experience working with APIs
  • Previous experience at a high-growth startup
  • Familiarity with developer platforms and ecosystems and/or client-side programming in Javascript 


  • Rich experiences for developers to build integrations with Ada internally and externally
  • Accelerate development of channels and handoffs within Ada 
  • Align with brands and strategic partnerships to expand Ada footprint in the market
  • Our platform is able to scale and handle millions of conversations per day

•Competitive salary and generous stock option plan
•Unlimited vacation
•Wellness account
•Extended health coverage
•Dental/optical/travel insurance
•Life insurance
•Employee and family assistance plan

•Flexible work schedule
•Digital first, fully remote with WFH budget
•In-house social worker
•Paid parental leave for Canadian and U.S. residents
•Development opportunities

About Us
Ada is a rapidly growing digital first company in a thriving AI ecosystem. We optimize our communication, collaboration, and work ethic for the digital world instead of in-person. We are building the workplace of the future to build the customer experience of the future. With flexible working hours, together we'll determine a schedule that fits your style and the requirements of your role. 

We are backed by world-class investors, including Spark, Accel, FirstMark, Bessemer Venture Partners, and Version One. We provide our employees with competitive compensation, great health benefits, and ownership in our company.  

With the health and safety of Ada's employees, clients and communities top of mind, effective December 1st, 2021, Ada will be requiring anyone who is traveling for work and attending Ada events to be fully vaccinated at least 2 weeks prior to travel. 

Ada is an equal opportunity employer. In fact, diversity is what drives our success—it’s at the core of how we hire, communicate, and work. Like our platform, we are inclusive to all, and combine our diverse backgrounds, skill sets and thinking to build the best experiences for our clients and their customers.

Questions & answers for this position
  • What is the type of contract for this position?
    The contract for this position is a Full-time contract
  • What's the salary range for the Senior Product Manager (Remote) position?
    The suggested salary for this position is $132,000-$180,000*
  • Is telecommuting possible for this position?
    Yes, telecommuting is possible for this position
About Ada
Ada is the AI automation platform that powers brand interactions between you and your customers. Automation that delivers results.
Artificial Intelligence, Intelligent Systems
251-1000 employees

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