Senior Product Manager - Recommendation

Wise is one the fastest growing companies in Europe and we’re on a mission: to make money without borders the new normal. We’ve now got 11 million customers across the globe, moving around 2.5% of all money sent between people internationally. 

More than 60% of our exponential growth is driven by word of mouth recommendations. We’re looking for a Product Manager to turbocharge this growth by building the most personalised, frictionless and sustainable recommendation journey in the world.

This role is a great opportunity to own one of the most visible growth metrics in the company and drive improvements that directly impact Wise’s topline. You would own the Wise invite program and drive initiatives that improve overall word of mouth recommendations.

Here’s how you’ll be contributing:

• Your goal would be to maximise new customer volume driven by the Wise invite program and through word of mouth while maintaining a sustainable acquisition cost. 
• You would drive growth by improving the recommendation customer experience across platforms, building the personalised triggers in the product that motivates customers to recommend and building sustainable mechanisms to incentivise this growth.
• You’ll be working closely with designers, engineers and analysts in an autonomous team and you’ll enable the team to make informed decisions and inspire the highest standards of execution.
• You will align your team and the organisation on a shared vision for the team and steer the team to execute on that vision.
• You will build constructive relationships with other product managers, engineering and marketing teams.

This role will give you the opportunity to:

• Directly contribute to our mission to make money without borders the new normal – you will need to figure out and build solutions so that our customers can move money instantly, conveniently, transparently, and – eventually – for free
• Build world-class products: The role is a unique opportunity to build innovative, state-of-the-art solutions with a global impact.
• Choose your path to impact – we believe people are most empowered when they can act autonomously. So rather than telling you what to do, you’ll work with your team to create a vision of your own. Of course, you can always gather feedback from smart, curious people across Wise but you’ll have the freedom to make your own calls
• Grow as a leader – You will build and inspire your own team, but also other teams to contribute to our mission.
• Inspire teams with your ideas, knowledge and self-starting attitude

A bit about you:

• You are able to get the team to dream big, think out of the box and align on a commonly agreed vision and draw a clear path to get there.
• Customer-focus – You’ve worked on a product with thousands or even millions of customers, ran surveys or research and interviewed people who used your product. You’re able to define the customer impact of product investments you make.
• You’re data-driven – You are able to dive into data to identify opportunities and then measure your impact. You prioritise based on empirical evidence, and can get the entire company behind you by telling stories with data.
• You have a good technical understanding - help your team prioritise technological investments, tech debt reduction, bugs and new features.
• Communicating clearly and logically – You are able to effectively frame problems to influence across the team. You are comfortable communicating with internal and external partners on challenging issues, whether in written format or at sprint planning with the team
• You’re not afraid of being a true lead, helping your team with hiring, learning skills you don’t know today to unblock things everywhere needed. You don’t stick to a “by the book” product manager role definition. You get it done.

Some extra skills that would be great: 

• Experience with data modelling or machine learning would be a plus.
• Experience in marketing or advertising tech products.
• Design skills are a bonus.

We’re people without borders — without judgement or prejudice, too. We want to work with the best people, no matter their background. So if you’re passionate about learning new things and keen to join our mission, you’ll fit right in. 

Also, where and what you studied isn’t important to us. If you’ve got great experience, the right skills for the role and you’re great at articulating your thinking, we’d like to hear from you.

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