Senior Product Manager, Recommendation and Personalization

We believe that we are better together, and at Tripadvisor we welcome you for who you are. Our workplace is for everyone, as is our people powered platform. At Tripadvisor, we want you to bring your unique identities, abilities, and experiences, so we can collectively revolutionize travel and together find the good out there.

Ideal candidates for this role will have a passion for travel, a desire to identify, measure, and solve user pain points with creative solutions, and an unrelenting enthusiasm for implementing user-focused features that drive customer loyalty and bottom line growth. You’ll work with our Machine Learning, Data Science, and Engineering teams to build solutions that make the trip planning and trip discovery process easy, intuitive and fun for the Tripadvisor user.  You’ll also help push towards a modern, flexible personalization platform that can be leveraged across the Tripadvisor ecosystem.

The role will be located in our Needham, MA office with eligibility for remote work. As a part of the team, you’ll be surrounded by talented, passionate, and fun folks who are all eagerly working together to create a delightful and assistive experience for all types of travelers.

What you’ll do:

• As the owner of your product, you’ll wear any and all hats necessary to make your product the best possible.  You’ll own the feature & platform roadmap, performance measurement & testing, user research, make informed tactical decisions and communicate your vision and progress to your stakeholders

• Create detailed specifications for your new product ideas and supervise the creation, testing, and roll out plans.

• Own the recommendations we make across various distribution channels; email, upper funnel & lower funnel site pages, app

• Lead a cross-functional team of analysts, researchers, data scientists and engineers to build and deliver platforms and features that impacts millions of users

• Understand and vet algorithmic solutions to complex, data heavy problems - working with the machine learning team to build, QA, and release those solutions.

• Communicate and build internal alignment around your product roadmap

• Recognize areas of opportunity for recommendations and personalization within the Tripadvisor ecosystem. 

• Collaborate with other product managers, analysts, and design teams to ensure your roadmap fits with our Tripadvisor user’s expectations. 

• Help power and inform our next generation of search capabilities.

• You recognize the impact that availability of an experience can have on recommendations

What we’re looking for:

• BA/BS degree

• 7+ years of product experience, preferably in a technical, data science heavy online problem space

• Someone who understands how cultural awareness can inform personalization strategy

• A product leader who thinks about the tradeoffs between local vs personal taste

• Understanding of algorithmic techniques to solving problems with large data sets (e.g., regressions, random forests, collaborative filtering, etc.)

• Strong understanding of A/B testing methodology and experience running tests

• Outstanding organizational and communication skills. Process-driven and detail-oriented.

• Recognizes own strengths and weaknesses; pursues self-development and seeks feedback. Can acknowledge mistakes when relevant, learn from those mistakes and move forward productively.

• Self-motivated worker with entrepreneurial passion. Proven creative problem-solving and innovative mindset.

• Strong teamwork and collaboration skills are essential.

• Goal orientation and demonstrated record of success in previous endeavors; motivated to deliver exceptional results, driven by a strong work ethic.

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