Senior Product Manager - Product Discovery

Senior Product Manager - Product Discovery

We’re looking for a Senior Product Manager to join our growing team in London. This role is a unique opportunity to have an impact on Wise’s mission, grow as a product person, and help save millions for our customers around the world.

Your mission:

Wise has already pioneered new ways for people to transfer money across borders and currencies. Our customers can also manage their hard-earned money with the world’s first platform to offer true multi-currency banking. 

Here’s how you’ll be contributing:

• You’ll be the PM of the Product Discovery team. The role of the team is to drive growth of Wise by communicating to customers what Wise is and what it can do for them.
• This is a unique opportunity to influence and evolve how Wise is presented to the world
• The team owns Wise main touchpoint: wise.com and it is responsible for the complete logged out experience of our website, including our homepage.
• You are responsible for evolving the story about our product and brand.
• A holistic view of how our customers navigate our website: the information they’re looking for, what they’re missing, what keeps them from using Wise for the first time.
• Help the team enforce good design and information architecture—not just from a design point of view but also SEO, localisation, brand, conversion rate optimisation—a truly cross-functional team. You don’t need to have personally mastered all of these areas, because we are and will continue to staff the team with people who offer this expertise. As the PM though you will set the overall frame of reference for decision-making in the team, balancing tradeoffs and ultimately ensuring the team works well and on the most impactful problems for our customers.
• The team and you are able to iterate on any aspect of our products across platforms without ever compromising on transparency.
• Find and iterate on opportunities to grow Wise faster, bringing more customers to the revolution. Success is currently measured by tracking the conversion rates of new customers visiting our website.
• Working closely with Designers, Researchers, Developers and Analysts and you’ll enable the team to make informed decisions and inspire the highest standards of execution.
• Report to the Onboarding product lead, whose role is to help you find your own path to having a big impact on the Wise mission.

A bit about you:

• You are able to get the team to dream big, align on a commonly agreed vision and draw a clear path to get there.
• Customer-focus – You’ve worked on a product with thousands or even millions of customers, ran surveys or research and interviewed people who used your product. You’re able to define the customer impact of product investments you make.
• A track record of delivering excellent user experience on web, and mobile web. You have a strong sense of UX and a strict attention to UI details.
• Experience with working with marketing teams. The team sits in between product and marketing.
• You’re data-driven – You are able to dive into data to identify opportunities and then measure your impact. You prioritise the value you can add to customers, and can get the entire company behind you by telling stories with data.
• A good technical understanding - help your team prioritise technological investments, tech debt reduction, bugs and new features.
• Communicating clearly and logically – You are able to effectively frame problems to influence across the team. You are comfortable communicating with internal and external partners on challenging issues, whether in written format or at sprint planning with the team
• You’re not afraid of being a true lead, helping your team with hiring, learning skills you don’t know today to unblock things everywhere needed. You don’t stick to a “by the book” product manager role definition. You get it done.

This role will give you the opportunity to:

• Directly contribute to our mission to make money without borders the new normal – you will need to figure out and build solutions so that our customers can move money instantly, conveniently, transparently, and – eventually – for free
• Build world-class products: The role is a unique opportunity to build innovative, state-of-the-art solutions with a global impact.
• Choose your path to impact – we believe people are most empowered when they can act autonomously. So rather than telling you what to do, you’ll work with your team to create a vision of your own. Of course, you can always gather feedback from smart, curious people across Wise but you’ll have the freedom to make your own calls
• Grow as a leader – You will build and inspire your own team, but also other teams to contribute to our mission.
• Inspire teams with your ideas, knowledge and self-starting attitude

We’re people without borders — without judgement or prejudice, too. We want to work with the best people, no matter their background. So if you’re passionate about learning new things and keen to join our mission, you’ll fit right in.

Also, qualifications aren’t that important to us. If you’ve got great experience, and you’re great at articulating your thinking, we’d like to hear from you.

And because we believe that diverse teams build better products, we’d especially love to hear from you if you’re from an under-represented demographic.

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