Senior Product Manager - Point of Sale

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together.

So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, offer buy now, pay later functionality through Afterpay, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.

Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We’re building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.

Square is operated by an incredible team that is on a mission to make commerce easy for all types of businesses, in the US and abroad. As Square’s flagship product, Point of Sale is at the heart of this mission, with a team that builds a product that allows sellers to thrive in today’s commerce environment, whether they’re just starting out or already operating at scale.

As a Senior Product Manager on the team, you will have an opportunity to drive impact for the millions of small businesses across the world utilizing our platform to start, run and grow their business. You will be responsible for defining multi-year product strategy for Square’s Core Product team, coordinating and executing projects, and optimizing the experience for sellers. Our approach at Square is both customer-focused and data-driven. You will need to dig in to deeply understand our customers and their needs, define and analyze data, and guide our world-class team to move fast and ship remarkable solutions.

In this role, you will also collaborate closely with designers, engineers, analysts, marketers, and other cross-functional team members within the organization to ensure that our product reaches customers and provides a remarkable, delightful experience. If you’re looking to change the way small businesses operate and drive impact at a high-growth company, you will find this role compelling, challenging, and rewarding.

You Will:

• Define product strategy and optimize our customers' experience using a variety of inputs, and clearly articulate rationale and data behind decisions
• Deeply understand our customers and their needs, and guide our world-class team to ship remarkable solutions
• Identify opportunities for Square and our customers, propose and evaluate initiatives that will be most impactful, promote them across the organization, and execute these initiatives from ideation through release.
• Expertly and openly collaborate with and influence cross-functional partners and stakeholders throughout Square
• In collaboration with engineering, marketing, and analytics partners, lead the end-to-end success of projects from discovery to launch
• Serve as the point person for your product area to leadership and across the organization
• Influence key stakeholders throughout Square to align intent, resources, and prioritization

You Have:

• 8+ years of product management experience
• Vision: You've formed, gained buy-in, and driven key strategies shaping the direction of your team.
• Results: You're excellent tactically, with a proven track record of shipping simple, elegant products at scale.
• Analytical skills: You have a great ability to absorb and apply data to your decision making.
• Customer empathy: You have experience shaping product direction and execution based on customer needs.
• Hustle: You’re scrappy, able to push through obstacles, and ready to roll up your sleeves wherever needed.
• A collaborative approach: Experience driving alignment with cross-functional partners in a complex organization.
• Natural curiosity and obsession with the details
• Experience working through problems with high ambiguity and without a definitive answer.
• Developed industry-leading products that have gained a strong followership and product loyalty.

Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.

Zone A: USD $202,500 - USD $247,500
Zone B: USD $192,400 - USD $235,200
Zone C: USD $182,300 - USD $222,800
Zone D: USD $172,200 - USD $210,400

To find a location’s zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information. 

Full-time employee benefits include the following:

• Healthcare coverage (Medical, Vision and Dental insurance)
• Health Savings Account and Flexible Spending Account
• Retirement Plans including company match 
• Employee Stock Purchase Program
• Wellness programs, including access to mental health, 1:1 financial planners, and a monthly wellness allowance 
• Paid parental and caregiving leave
• Paid time off (including 12 paid holidays)
• Paid sick leave (1 hour per 26 hours worked (max 80 hours per calendar year to the extent legally permissible) for non-exempt employees and covered by our Flexible Time Off policy for exempt employees) 
• Learning and Development resources
• Paid Life insurance, AD&D, and disability benefits 

These benefits are further detailed in Block's policies. This role is also eligible to participate in Block's equity plan subject to the terms of the applicable plans and policies, and may be eligible for a sign-on bonus. Sales roles may be eligible to participate in a commission plan subject to the terms of the applicable plans and policies. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. 

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page.

Additionally, we consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.