Senior Product Manager - Platform

What we're looking for

We are looking for a Senior Product Manager of Platform to work with a team of excellent colleagues. We are looking for someone who is passionate about building core platform solutions that strengthen our capabilities and make a real impact on creating an outstanding experience for our growing global customer base. In this role, you will report to the VP of Product Management.

You will

• Work closely with engineering to improve and develop core platform features
• Lead complex projects from start to finish
• Drive the CX product platform vision, strategy, roadmap and manage expectations with stakeholders across the company
• Work closely together with your engineering, product and design colleagues to align on strategies, roadmaps, priorities, and dependencies
• Manage the roadmap and strategy for extending the capabilities of the Momentive platform, enable new use cases, feature development, and respond to developer needs
• Listen to customer feedback to understand the key pain points and insights to help prioritize product roadmap
• Prioritize between focusing on existing versus new customers and between features, architectural improvements and operational excellence
• Define a set of success metrics to measure customer satisfaction and business impact

You have

• 5+ years experience as a product manager working on technical products, APIs and SaaS platforms
• A passion for customer experience and the problems we resolve for our customers
• Demonstrated ability to drive impact through cross-functional leadership
• Effectively balance short-term goals and long-term vision
• Strong collaboration skills, you love helping product managers, engineers, designers, and other teams around you do their best work
• Track record of working with engineering and cross functional teams
• Excellent communication skills, both verbal and written, with the ability to properly translate and articulate positioning and technology
• Experience using data to solve business problems ensuring agreement on cross organizational team priorities
• Experience managing a complex set of products at different stages of their lifecycle and communicating the complexity simply and cleanly

Who we are and what we do

Momentive (NASDAQ: MNTV), maker of SurveyMonkey, is a leader in agile experience management, delivering powerful, purpose-built solutions that bring together the best parts of humanity and technology to redefine AI. Momentive products, including GetFeedback, SurveyMonkey, and its brand and market insights solutions, empower decision-makers at 345,000 organizations worldwide to shape exceptional experiences. More than 20 million active users rely on Momentive to fuel market insights, brand insights, employee experience, customer experience, and product experience. Our vision is to improve human experiences by amplifying individual voices. Learn more at Momentive.ai.

What we offer our employees

Momentive is a place where the curious come to grow and shape what's next. By embedding inclusion into our processes, policies, benefits, and culture for our 1,600+ employees across North America, Europe, and APAC, we're building a workplace where people of every background can excel.

We've won multiple Culture and Employee awards, including Comparably's Best Workplace for Women and Diversity, and received recognition for our forward-looking benefits policies, including best workplace for parents, vendor benefits standards, our annual holiday refresh, retirement benefits, and Take 4 sabbaticals.

Our commitment to an inclusive workplace

Momentive is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.

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