Senior Product Manager - Platform Experience

What if... your work empowered change in an industry that essentially impacts the prosperity of the entire world? Forto is in business to exactly do that - disrupt logistics! Simplifying global trade has been our mission from day one. Our exponentially growing team of technology and logistics experts forge ahead each day with the goal to deliver a highly transparent, frictionless and sustainable digital supply chain while chasing towards our moonshot goal of achieving climate neutral operations by 2025.

Your Role 

As a Senior Product Manager (f/m/d) in the Platform Experience team, you drive the company’s product vision forward. In an industry known for its subpar customer experience, you will have the pivotal responsibility of transforming it into a standout, exceptional experience that sets us apart from the industry incumbents. It is our responsibility to set the course and define the journey. Based on our product vision and strategy, we develop detailed roadmaps and work with engineering to build what matters most to our customers as well as what helps us to scale internally. We speak to customers regularly to understand their pain points, collect ideas, and gather feedback on our product. We have the ambition to back our decisions with data, are comfortable working in a fast-paced environment, and measure our success through customer happiness and company growth.

You will

• Build a deep understanding of our product and the customer journey, sometimes including technical details
• Develop a deep knowledge of how our operations and sales teams work, their objectives, and Forto's overall strategy
• Lead requirement gathering efforts, through customer research, data analysis and consulting stakeholders
• Develop a product vision, roadmaps and epics. Determination of corner cases, always while considering user experience and the complexity of a solution
• Communicate the product requirements to the engineering team, assisting with open questions during design, implementation and QA
• Measure impact of product work by implementing and tracking key metrics
• Juggling of competing priorities on a daily basis, finding the right balance between short-term fixes and strategic tasks

What you bring

• 5+ years of product management experience working with engineers, product designers, customer researchers, and building software products 
• Customer Advocate: You are obsessed in understanding the pains and the needs of the customers, and have high customer empathy
• Fast Learner: You learn quickly and strive to improve every day; you can adapt to a fast-growing organization with constantly changing requirements
• Passion Driver: You want to work on real-world problems that create an impact in our world; you work hard to build a great product and take ownership for delivering high-quality user experience
• Tech Lover: You Understand complex digital products and don’t shy away from a technical conversation with engineers
• German language fluency is a must
• Previous B2B product experience would be beneficial

---

Forto is an internationally growing company

Company language: English 17+ offices across Europe & Asia 800+ employees 30+ nationalities represented 2500+ customers

Watch more about us

Read more about us

Team:

• At our core, we are in love with progress and cannot cope with the standstill.
• We are constantly striving for ways to be even better tomorrow. We are facilitators, we are explorers, we are visionaries.
• Forto provides a sense of belonging, where everyone has equal access to opportunities, career advancement and recognition. It stands for a workplace where people from all walks of life, with diverse perspectives and experiences can do their best work, while being their authentic selves. That’s why we encourage people of all backgrounds, genders, ages, races, religions, and abilities to apply for our opportunities!

Work Life:

• Experience a company culture where we work on eye level and knowledge sharing, as well as mentoring is on our daily agenda.
• We love our work and tackling business challenges but also believe in the importance of having a healthy balance with our personal life. That's why we appreciate a flexible work setup that fits around family, friends, and physical health.
• We have the freedom to work in a hybrid setup.

Company Offering:

Sustainability Team Emission Offsetting Green Energy Organic Food Paperless Office

Inspiring Office Spaces Flexible Working Hours Team & Company Events Hybrid Work

Peer Learning Program Mentorship Program Leadership Training L&D Budget

Best Onboarding Program Visa & Relocation Support Remote Onboarding Buddy Program