Senior Product Manager, Pickup Experiences

At Lyft, our mission is to improve people’s lives with the world’s best transportation. To do this, we start with our own community by creating an open, inclusive, and diverse organization.

Lyft’s Mapping team builds and operates a mapping platform that powers Rideshare-specific experiences – everything from helping Riders search for a destination to navigating Drivers safely and efficiently from pickup to drop off. This role is focused on reimagining the end to end pickup experience – enabling Riders and Drivers to safely and seamlessly rendezvous at the correct pickup spot. Imagine the last time you requested a Lyft ride in a busy downtown area or after a concert. Did your pickup spot feel safe? Did you have to walk to the pickup point, cross the street, or dodge buses, bikes, and high speed cars? Did your driver arrive on the correct side of the road? Could both you and your driver easily recognize the pickup spot? Was there a front entrance and back entrance, and did you know which one was better for pickup? Did your driver get stuck in unexpected traffic or road closures? In this role on the Mapping team, you will tackle all of these challenges and more, with end to end ownership over the full ride pickup experience from data quality to backend services to frontend app UX. This role has the potential to positively impact millions of Riders and Drivers every day by building a seamless and safe pickup experience for every ride.

Responsibilities:

• Build deep customer empathy for the Rideshare pickup experience – through user research, data analysis, and real-world usage of the Lyft platform.
• Understand Lyft's strategic and competitive position. Set your team's goals and success metrics that align with Lyft's mission and drive maximum impact based on data analysis, market research and usability studies
• Build a product roadmap to achieve your goals and lead a core team of engineers, designers, data scientists, and marketers to execute on it
• Clearly communicate roadmaps, priorities, experiments, and decisions across a wide spectrum of audiences from partner teams to executive levels
• Completely own your team’s products – existing or new – from ideation, through development, launch, growth, and maintenance

Experience:

• 5+ years of product management experience, ideally consumer-facing.
• Experience using data-driven insights and user research to build better products.
• Have shipped products in deeply technical & analytical domains - able to use data and experimentation to guide a large cross-functional team towards a long-term vision
• Be detail-oriented and able to dive deep into complex technical concepts, but also abstract them to executive stakeholders
• Maintain a strong POV on what to build for our customers, amidst many different stakeholders with different goals and world-class scientists + engineers on the team
• Strong communication skills and intuition for communication strategy at every level -- within teams, within the company, to users; and to the company leadership
• Ability to conceptualize, manage and prioritize multiple projects for stakeholders

Benefits:

• Extended health and dental coverage options, along with life insurance and disability benefits
• Mental health benefits
• Family building benefits
• Access to a Health Care Savings Account
• In addition to provincial observed holidays, team members get 15 days paid time off, with an additional day for each year of service 
• 4 Floating Holidays each calendar year prorated based off of date of hire
• 10 paid sick days per year regardless of province
• 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible

Lyft proudly pursues and hires a diverse workforce. Lyft believes that every person has a right to equal employment opportunities without discrimination because of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, marital status, family status, disability, pardoned record of offences, or any other basis protected by applicable law or by Company policy.  Lyft also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.  Accommodation for persons with disabilities will be provided upon request in accordance with applicable law during the application and hiring process.  Please contact your recruiter now if you wish to make such a request.

This role will be in-office on a hybrid schedule — Team Members will be expected to work in the office 3 days per week on Mondays, Thursdays and a team-specific third day. Additionally, hybrid roles have the flexibility to work from anywhere for up to 4 weeks per year.