Senior Product Manager, Payments

Hello!

Thanks for checking out our job description for the Senior Product Manager, Payments at Impala. We felt a little bit impersonal just diving straight in with words like “revolutionising” and “disrupting”.

As such, we apologise in advance for any clichés, tropes or sudden-insecurity-driven-panic-attacks that you might find in the description below.

All that aside though, we’re pretty proud to be listed number 2 in London’s best startups to work at in 2021 listed as one of the 50 fastest-growing companies in London to accelerate your career in 2021; and featured in Sifted's Top European Startups in 2021.

Life and Logistics

Follow this link to find out more about progression, wellness, culture and benefits, and more, at Impala. We think it's a pretty great place to work, and we're proud to share some insight as to why.

A brief overview of what you will be doing here:

We’re hiring someone to shape what payments will look like in the hotel industry for the next 50 years.

Impala controls the payment flow of all hotel bookings made using our API (and within 5 years that will be 30%+ of all hotel bookings). This necessitates us receiving payment from the traveller and distributing commissions to both sides of the market (travel agent and hotel).

To date, the operations part of our payments flow has been handled by Finance and the product part by Product. We’re creating a new Payments team that reports directly to the Head of Product which will oversee Payment Operations and our Payment and future Fintech products.

You’ll lead that team, initially as an IC with the ability to add headcount where/when needed but overtime building our payments product.

You will:

• Have ultimate responsibility for every payment made at Impala.
• Define our payment strategy, the who, when and how we pay the world.
• Create our payment product roadmap, defining our route to being the vertical bank for the hotel industry.
• Work extremely closely with our Head of Product and Head of Finance on a day-to-day basis.
• Build the Payment Organisation over time to handle the massive volume of transactions we’ll encounter.
• Shape and decide Impala’s payment stack.
• Produce reporting and analysis of our payment flow.

You should join us if:

• You have a deep understanding of different payment models and providers, especially those relevant to marketplaces.
• You have an ability to manage a suite of products working alongside engineers and product managers to deliver product improvement.
• You have great interpersonal skills, this role requires a lot of key stakeholder management.
• You have an ability to clearly map and communicate processes for managing complex problems.
• You understand scenario modelling and are happy fiddling about with Google Sheets to see how different payment scenarios affect the business.
• You have advanced data skills (SQL/excel etc). Shouldn’t need an analyst to do their reporting.
• You have cash flow management experience.

You shouldn’t join us if (we want to be as honest and transparent as we can):

• You value stability in a product and company, over change and fast-growth.
• You shy away from candour and fast-paced environments.
• You think lofty goals are better left to renovation builders.

What is Impala?

At Impala we’re solving an exciting, complex problem that has held back the hotel industry, if not the entire travel industry, for 20 years.

We're making it ridiculously easy for innovators to integrate with hotels, via our (frankly delightful..) API’s.

This democratises access for hotels and innovators alike, enabling and encouraging so much more innovation in travel. We believe the industry can, should and will do better, and we're going to be at the centre of that... Bring on the travel tech revolution! 

More practically, we’re making the world a better place for guests, hotels, and online travel agents of any size! Think Twilio or Plaid for Travel.

And that is very much only just the beginning.

This is where you come in, there are big challenges a-plenty as we scale up and evolve, which are going to require some talented folks to solve.

Why Impala?

• We’re revolutionising an out-of-date 1.6 trillion dollar market. This means we’re reimagining what travel can and should look like - and you can be a part of that.
• We’re supported by some of the most respected investors in the business, the early-stage backers behind Deliveroo, SecretEscapes, Trivago, Transferwise, and Airbnb.
• We’re an innovation-bent and product-obsessed team (who don’t take ourselves too seriously)
• Our flexible work environment offers less pressure and a better work-life balance.
• We’ve been remote-first since 2017 and know how to do it. We care about thinking deeply about the workplace.
• We’ve always optimised for quality over quantity when expanding our team. We have Star teams full of Star players across the board.
• We offer lofty progression opportunities for all Impalans
• We’re clear on our mission to enable innovators to build the world's most incredible travel experiences.

We also have a benefits package that’s second-to-none and a wonderful community and culture. Check out our deck and our careers page for more on that.

Where will you work?

We are a flexible remote-first company. This was a very deliberate, natural choice, as we prioritise preserving work-life balance and accommodating the best people in Europe, whilst also fostering diversity.

We employ anyone within +/- 2h from GMT, timezone wise for now (expanding globally in the future).

You can check out everything we offer to set up your perfect remote work environment here.

And if Relocation excites you - we offer (and encourage!) that opportunity too.

What about the Covid-shaped elephant in the room?

Covid-19 has forced almost every industry in the world to adjust in 2020, and none more so than the travel industry. It is however, an exciting time to be in Travel Tech; with endless opportunities opened up for innovation meaning the industry won't be going back to how it was. Hotels and innovators are no longer satisfied with the status quo, and players across travel tech have been busy giving themselves a make over during Covid.

Backed by some of  Europe’s leading investors, we’re on the cusp of launching a product that will connect people and travel once again.

Sound interesting?

If you want to learn more about us, check out our Blog and our Culture Deck.

For more information about what it's like working here, check out our Glassdoor page.