Senior Product Manager, Payments

At the heart of Discord's communities are our users who talk and hang out in them every day (and night!). Our most engaged users subscribe to Nitro, our premium subscription membership. They also may pay for useful Apps and subscribe to their favorite Creator. The Payments and Revenue Infrastructure group is responsible for making sure that our users can transact easily, in their payment method and currency of choice, and that our partners and developers can be paid similarly.

We're looking for a Senior Product Manager reporting to our Senior Vice President of Product to join us and lead payments and revenue infrastructure product. You will be responsible for creating a vision, building systems and features, ideating creative solutions, working with internal and external partners, and building a platform to support every customer that is transacting on Discord.

What you'll be doing

• Guide the product philosophy, vision, and roadmap for features and tools that allow users to pay for products and services on Discord.
• Prioritize and balance the needs of all internal teams offering paid products to our community.
• Work closely with our finance team to build a robust and reliable platform to handle payment processing, compliance, taxes, accounting, customer operations, and payouts.
• Partner with other product teams across Discord—such as Apps, Creators, Nitro, and Communities—to design a delightful end-to-end transaction experience on Discord.
• Empathize with dozens of personas and use-cases, and think user-first.

What you should have

• Ability to thrive in ambiguous environments, excited about finding simple solutions to complex problems, and then executing on them.
• 8+ years of experience building and shipping great software, driving prioritization, trade-offs, and timelines.
• Experience working on payments platforms and/or financial systems, either from a product development or finance standpoint.
• Proven ability to analyze and synthesize data, including writing SQL.
• Demonstrated technical proficiency and effectiveness working closely with engineers.
• Strong product sense and pride in understanding your customers.

Bonus Points

• Experience with IAP (both iOS and Android), virtual currencies, and payouts / distrubutions at scale
• A love for helping & empowering others.
• Experience building and growing social and/or online communication products.
• BA/BS in Computer Science, Engineering, or relevant technical experience.
• Entrepreneurial experience building consumer applications.
• Experience building & managing x-functional teams.

New York City residents only: Minimum salary of $214,000 / year + equity and benefits
*Note: Disclosure as required by NYC Pay Transparency Law

Colorado residents only: Minimum salary of $171,200 / year + equity and benefits
*Note: Disclosure as required by sb19-085(8-5-20).

#LI-Hybrid

Benefits and Perks

• Comprehensive medical insurance including Health, Dental and Vision (plus up to $20,000 for gender affirmation procedures)
• Mental health resources and quarterly wellness stipends
• 16+ paid holidays, 4 weeks of PTO + use-what-you-need sick days 
• Paid parental leave (plus fertility, adoption and other family planning benefits)
• Flexible long-term work options (remote and hybrid)
• Volunteer time off
• A diverse slate of Employee Resource Groups 
• Plus commuter contributions and other perks for office-based employees

About Us

Discord is a voice, video and text app that helps friends and communities come together to hang out and explore their interests — from artists and activists, to study groups, sneakerheads, plant parents, and more. With 150 million monthly users across 19 million active communities, called servers, Discord has grown to become one of the most popular communications services in the world. Discord was built without selling ads or user data and instead, offers a premium subscription called Nitro that gives users special perks like higher quality streams and fun customizations.

We’re working toward an inclusive world where no one feels like an outsider, where genuine human connection is a click, text chat, or voice call away. A place where everyone can find belonging. Challenging? Heck yes. Rewarding? Double heck yes. It’s a mission that gives us the chance to positively impact millions of people all over the world. So if this strikes a chord with you, come build belonging with us!