Senior Product Manager - Patients

About the Role

Healthcare is complicated. But it doesn't have to be. Alto's mission is to fulfill medicine's true purpose—to improve the quality of life for everyone who needs it. We are a modern pharmacy changing the way people manage and fill their prescriptions with a patient-centric, technology-driven online pharmacy. Alto provides same-day, free delivery, seven days a week for prescriptions. More importantly, we offer cost transparency, personalized mobile support, and real-time coordination with doctors and insurance companies. 

As a product Manager at Alto Pharmacy, you’ll be responsible for leading a cross-functional team's alignment on the vision and execution across a set of products that underpin Alto’s ability to provide an unmatched level of pharmacy service at scale.

Our PMs work across a variety of teams focused on patient experience, new therapeutic areas, growth, and pharmacy systems, and we're looking for product managers across all areas of Product as we continue to scale.

In your 1st month, you will deep dive into our business, products, and operations. You will gain an understanding of the tools and processes we use to serve patients by shadowing all the pieces of the experience, from patient intake to billing to delivering orders. In your 2nd month, you will research, define requirements, and scope your first project. By the 3rd month, you will be fully integrated with the team and processes, and contributing if not leading the execution of one project.

Responsibilities of Alto’s Product Manager:

• Deeply understand users’ pain points (e.g. patients, providers, care specialists) and Alto’s business goals, in order to prioritize product investments to drive highest impact. This includes conducting user research, competitive analysis, and soliciting product feedback.
  
  
• Defining the product strategy and roadmap, and gathering requirements for your respective product area. This includes developing product proposals and specifications for engineering, design, operations, clinical teams.
  
  
• Collaborating closely with a cross-functional team of leadership, engineering, design, clinical and operations experts to build world-class products. This includes working with both internal and external partners to ensure alignment of goals, transparent communication, and identifying critical dependencies and risks.
  
  
• Leading project teams from concept to execution to launch--and make the time for follow-up. This includes defining the project scope/hypothesis, goal and metrics, timeline, and leading the impact analysis to inform future product improvements and investments.

You are an ideal candidate if you:

• Are deeply passionate about solving real user problems with creative and delightful solutions
• Love breaking down complex problems, thinking strategically, and making data-driven decisions
• Drive results through impeccable organization and ruthless prioritization
• Enjoy collaborating and influencing across different cross-functional teams
• Thrive in a dynamic fast-paced entrepreneurial environment. You're unafraid to dive into an unfamiliar problem but humble enough to make mistakes and iterate
• Believe in Alto’s mission and embody our company values

Required experience:

• 3-5+ years experience in product management. Prior experience working on products for consumers is preferred. 
• Proven track record of successful product launches, distilling complex requirements into simple workflows
• Demonstrated ability to work collaboratively with technical and non-technical team members up to and including the executive-level
• Superior written and verbal communication skills and experience collaborating cross functionally with stakeholders and other partners
• Technical background, MBA or equivalent work experience preferred
• Startup and entrepreneurial experience preferred
• Experience building products in the area of healthcare, health, or e-commerce preferred

Additional Physical Job Requirements:

• Read English, comprehend, and follow simple oral and written instructions.  The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.  Assessing the accuracy, neatness and thoroughness of the work assigned.
• Communicating with others to exchange information.  Expressing or exchanging ideas by means of the spoken word; those activities where detailed or important spoken instructions must be conveyed to other workers accurately, loudly, or quickly.
• Perceiving the nature of sounds at normal speaking levels with or without correction, and having the ability to receive detailed information through oral communication, and making fine discriminations in sound.
• The ability to hear, understand, and distinguish speech and/or other sounds (e.g., phone conversations)
• Frequent repeating motions required to operate a computer that may include the wrists, hands and/or fingers.

Sedentary work: Sitting most of the time, exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Walking and standing are required only occasionally.

Salary Range: $160,000 - $215,000* + Bonus + Equity

*Please note this range is specific to employees working in San Francisco & NYC. Salary ranges for remote candidates working outside of San Francisco & NYC can be subject to regionalized compensation based on their respective work location. 

Equity Eligible: Yes. 

Travel: No.

Benefits: Full-time: Medical, Dental, Vision, 401(k), Group Life, AD&D, Employer paid STD/LTD, generous PTO and parental leave.  

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