Senior Product Manager, Partner Success

Product Management at Deliveroo takes many forms, and involves many facets. We’re a consumer-facing brand, with websites and mobile apps which help customers find great quality food which can be brought to them to satisfy their needs any time day or night. We’re a logistics company, directing a fleet of drivers around major cities across the globe using a dedicated native app. We’re a partner to restaurants, who see us as a way to unlock access to new customers and thus maximize the revenue of their existing business. And we’re a home for numerous internal teams building internally facing tools for Care, finance, and others, to keep the operation running effectively.

Life as a product manager can mean working in any or all of these areas, in order to deliver value to customers, drivers, and partners. Day to day, you’ll tackle new, interesting business problems, and find innovative, creative ways to solve them. We’re seeking brilliant and motivated Product Managers to help us keep moving things forward.

Mission

The Partner Lifecycle team is on a mission to transform B2B experiences with Deliveroo, from onboarding, first order and ongoing support interactions with partners. The partner lifecycle team is formed of engineers, data scientists, UX designers, product managers and partners B2B Marketing, Legal, Compliance and Commercial teams (central and local). Our vision is to attract new and retain existing partners with the best selection for customers for all food occasions through automation.

We are seeking a Senior Product Manager to join this domain and play an integral role in achieving our company’s growth plans.

What you’ll be doing

As a Senior Product Manager, Partner Success, you’ll secure insights and deeply understand our partners (restaurants, groceries, pharma etc) and business users’ needs (national accounts, key accounts, partner support) with particular emphasis on making our onboarded partners successful. To be successful in this role you will:

• Build a strategy and approach that enables existing partners to work with Deliveroo through multiple channels (Telephony, WhatsApp, SMS, Social and so on)
• Improve account servicing processes through Partner Hub that delight partners
• Drive architectural and technical improvements across platforms 
• Manage the delivery of the partner success squad, including Objectives and Key Results measurement, communications to stakeholders

Requirements

• You will be comfortable working cross-functionally with operational teams and have solid commercial experience and understanding
• Understand how Objectives Key Results are used to drive teams towards common goals and high-impact outcomes
• You will have a deep understanding of the Salesforce Service Cloud (Digital Engagement & Amazon Connect experience advantageous)  

Why Deliveroo?

When you first think about Deliveroo, you probably think of getting great food to your house in less than half an hour. Awesome right? But behind the scenes is the real story. This story is one of high growth, huge challenges and an enormous opportunity ahead of us.

We want to be the definitive food company - the app you go to any time you have a hunger pang. We are transforming the way people think about food. We’re a technology driven company at the forefront of the most rapidly expanding industry in the world, so come and join us for the ride.

Benefits And Diversity

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of competitive benefits in areas including health, family, finance, community, convenience, growth, time away and relocation.

We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing startups in an incredibly exciting space