Senior Product Manager - Partner Life Cycle (B2B)

Senior Product Manager - Partner Life Cycle (Marketing Technology) 

Why Deliveroo?

When you first think about Deliveroo, you probably think of getting great food to your house in less than half an hour. Awesome right? But behind the scenes is the real story. This story is one of high growth, huge challenges and an enormous opportunity ahead of us. It began with our founder Will, arriving in London over 5 years ago and finding it almost impossible to order great food, despite the wealth of incredible restaurants in the city. Fast forward 5 years and we operate in 13 countries with over 50,000 riders who deliver orders from 50,000 restaurants in over 200 cities worldwide.

We want to be the definitive food company - the app you go to any time you have a hunger pang. We are transforming the way people think about food. We are providing people with limitless access to different cuisines and restaurants, turning cooking from a chore to a choice, and giving people the freedom to eat what they want, when they want, where they want it.

We work with riders, restaurants and consumers. We operate one of the most complex three sided marketplaces in the world and we do this in real time. Millions of customers and thousands of restaurants and riders rely on us to match them within milliseconds. The algorithms behind that marketplace are the secret sauce that allow us to deliver our orders in under 30 minutes.

And we’re just getting started

The scale of the opportunity ahead of us is immense. The global food market is valued at £7.7 trillion but only 1% of it is currently online. Contrast that with the digital disruption of countless other industries - from banking and travel to retail and communications - it’s clear that our journey in the food sector has only just begun.

We are already a multi-billion dollar company that is more than doubling in size every year. Deliveroo came top in the FT’s’ list of Europe’s fastest growing 1000 companies in 2018, and we were the first company ever to win Deloitte’s ‘UK Top 50’ two years in a row. Yet most of the extraordinary value this company will generate lies ahead of us.

Role

We're looking for a Senior Product Manager to join our Restaurants group within the Partner Lifecycle team. You will work closely with product, engineering, legal & compliance, procurement, finance,  data science, and our operations teams to lead the vision, strategy and execution of transforming B2B Marketing Technology. The role is global and will involve working with both central and local stakeholders across our 11 markets. As a Senior Product Manager you will have:

• Strong understanding of the MarTech space, industry, and technology trends
• Bias for action and emphasis on execution 
• Product sense that enables us to prioritise high impact changes 
• Deep critical thinking to ask the right questions and scope hypotheses to solve complex problems
• Proactive Product approach that consistently engages with and anticipates the needs of other disciplines and stakeholders. An effective negotiator.
• Excellent communication (written and verbal) skills and highly organised to lead or support multiple work streams across Deliveroo’s Marketplace (Consumer, Rider, Partners)

What You’ll Be Doing

As a Senior Product Manager, Marketing Technology, you’ll secure insights and deeply understand our restaurant partners and business users’ needs with particular emphasis on acquiring and onboarding B2B partners such as Restaurants and Groceries. 

• Managing the delivery of the B2B MarTech agenda, including Objectives and Key Results measurement, updates to key stakeholders, development of Business Readiness Plans
• You will be comfortable working cross-functionally with operational teams and have solid commercial experience and understanding
• Create OKRs to drive teams towards common goals and high-impact outcomes
• Leading a global workstreams including managing a prioritised backlog, managing stakeholder expectations and delivering on-time within budget
• Create clear communications to ensure operations fully understand our product changes and can easily realise the full value of them
• Collaborate with the wider organisation to ensure that our understanding of audience needs are met
• Strong quantitative analytical ability and excellent communication skills
• Ideally you will have a deep understanding of Email Service Providers. Preferably Salesforce Marketing Cloud / Pardot or other reputable B2B/B2C platforms e.g. Braze, Oracle Responsys, Oracle Eloqua, Adobe Campaign, Adobe Marketo, Hubspot etc. 

Benefits And Diversity

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of competitive benefits in areas including health, family, finance, community, convenience, growth, time away and relocation.

We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing startups in an incredibly exciting space