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Senior Product Manager, Order Transmission

Full-timeSenior Product Manager$149,000-$199,500*
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We are looking for a senior level Product Manager to join our Ordering Functions group. Reporting to the Director of Product Management, you will work cross-functionally with other product managers, designers and engineers to build out products and features within our Order Transmission team building technology and integrations that ensure Olo’s platform works seamlessly with the operational flow of restaurants. The solutions you build will be leveraged across a broad range of enterprise restaurant customers who use our digital ordering platform. You will have a critical role in helping to define and prioritize the product roadmap that results in the biggest and best investments for our customers and partners.

You can work remotely from anywhere in the U.S. or at Olo’s headquarters in NYC on the 82nd floor of One World Trade Center.

What You'll Do

  • Contribute to the Order Transmission vision and strategy as the expert within this domain area
  • Establish KPI-driven outcomes to build, prioritize and execute the Order Transmission product roadmap, incorporating product innovations, client feedback, and internal requests
  • Create detailed product specifications and/or UX mock-ups, in conjunction with our UX Design team, and the engineering team when kicking off new feature projects
  • Develop and maintain a deep understanding of the product, ensuring that product updates achieve defined goals and outcomes
  • Work closely with Olo technology partners and affiliates to ensure effective collaboration
  • Analyze and leverage data across multiple sources to guide decisions
  • Document new features details to share with clients and customers. Work closely with our Customer Success, Support and Sales Teams to deeply understand the problems and pain points that our existing clients and prospects face with digital ordering
  • Conduct frequent client outreach initiatives to identify system innovations that would solve operational problems for restaurants
  • Conduct competitive research in the product space to inform the product roadmap
  • Work closely with the Sales team to create product-sales collateral (demos, documentation)

What We'll Expect From You

  • You have at least 5 years of experience in a Product Manager role.
  • You have demonstrated experience building and supporting B2B integrations
  • You have a firm understanding of how APIs work, how to integrate them, how to build them, and how to version them
  • You have demonstrated the ability to to document API specifications and best practices
  • You have demonstrated the ability to work across an entire organization, from the CEO to the Systems Architect to Customer Support to Sales
  • You can clearly articulate plans for the next few weeks, as well as the longer-view product vision
  • You have worked directly with an Engineering team to develop innovative software solutions
  • You are a creative problem solver who can understand and process the challenges from all parts of the business and what they face in meeting their goals
  • You are comfortable speaking to outside parties and customers
  • You are passionate about creating and optimizing processes, systems, and workflows
  • You have a functional understanding of Agile software development and are able to "dive into the details" to understand complex technical challenges
  • Your writing and communication skills are strong; you can convey ideas clearly and concisely

Nice To Have

  • Experience in product management for restaurant technologies including POS, e-commerce marketplaces, etc. 
  • Experience with Looker or other BI tools
  • Experience with the Atlassian suite, specifically Jira and Confluence
  • Restaurant experience in back-of-house or front-of-house roles
About Olo

Olo is a leading on-demand commerce platform powering the restaurant industry’s digital transformation. Millions of orders per day run on Olo’s enterprise SaaS engine, enabling brands to maximize the convergence of digital and brick-and-mortar operations. The Olo platform provides the infrastructure to capture demand and manage consumer orders from every channel. With integrations to over 100 technology partners, Olo customers can build digital experiences with the largest and most flexible restaurant commerce ecosystem on the market. Over 500 restaurant brands use Olo to grow digital sales, maximize profitability, and preserve direct consumer relationships. Learn more at

Olo's headquarters is located on the 82nd floor of One World Trade Center. In addition to our NYC cohort, over 75% of our team works remotely across the U.S. We offer great benefits, such as 20 days of Paid Time Off, fully paid health, dental and vision care premiums, a 401k match, company equity, a generous parental leave plan, and perks like team events. Check out our culture map:

We encourage you to apply!

We value diversity. At Olo, we know a diverse and inclusive team not only makes our products better, but our workplace better. Many groups are underrepresented across the tech sector and we are committed to doing our part to move the needle.

Olo is an equal opportunity employer and diversity is valued at our company. All applicants receive consideration for employment. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, pregnancy, age, marital status, veteran status, or disability status.

If you like what you read, hear, and/or know about Olo, and want to be a part of our team, please do not hesitate to apply! We are excited to hear from you!
Questions & answers for this position
  • What is the type of contract for this position?
    The contract for this position is a Full-time contract
  • What's the salary range for the Senior Product Manager, Order Transmission position?
    The suggested salary for this position is $149,000-$199,500*
  • Is telecommuting possible for this position?
    Yes, telecommuting is possible for this position
About Olo
Olo powers digital ordering and delivery programs that connect restaurant brands to the on-demand world, placing orders directly into the restaurant through all order origination points – from a brand’s own website or app, third party marketplaces, soc...
E-Commerce, Food Delivery
251-1K employees

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