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Olo

Senior Product Manager - Olo Pay, In-Store Experience

Full-timeSenior Product Manager$150,000-$180,000 Remote
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We are looking for a senior level Product Manager to join our Payments Business Line. The team is expanding to support the growth of the Olo Pay product. Reporting to the Director of Product Management, you will work cross-functionally with other product managers, designers and engineers to build out the Olo Pay product line. The solutions you build will be leveraged across a broad range of enterprise restaurant customers who use our digital ordering platform. You will have a critical role in helping to define and prioritize the product roadmap that results in the biggest and best investments for our customers and partners.

You can work remotely from anywhere in the U.S. or at Olo’s headquarters in NYC

What You’ll Do

  • Contribute to ongoing definition, prioritization and planning of the Olo product roadmap, incorporating product innovations, client feedback, and internal requests
  • Create detailed product specifications and/or UX mock-ups, in conjunction with our UX Design team, and the engineering team when kicking off new feature projects
  • Develop and maintain a deep understanding of the product, ensuring that product updates achieve desired goals
  • Work closely with Olo technology partners and affiliates to ensure effective collaboration
  • Define KPIs for new products and features, which would include A/B testing, and the incorporation of results into product roadmap
  • Analyze and use data for every decision that is made
  • Document new features to share with clients and customers. Work closely with our Customer Success, Support and Sales Teams to deeply understand the problems and pain points that our existing clients and prospects face with digital ordering
  • Conduct frequent client outreach initiatives to identify system innovations that would solve operational problems for restaurants
  • Conduct competitive research in the product space to inform the product roadmap
  • Work closely with the Sales team to create product-sales collateral (demos, documentation)

What We’ll Expect From You

  • You have at least 5 years of experience in a Product Manager role
  • You have demonstrated the ability to work across an entire organization, from the CEO to the Systems Architect to Customer Support to Sales
  • You can clearly articulate plans for the next few weeks, as well as the longer-view product vision
  • You have worked directly with an Engineering team to develop innovative software solutions
  • You are a creative problem solver who can understand and process the challenges from all parts of the business and what they face in meeting their goals
  • You are comfortable speaking to outside parties and customers
  • You are passionate about creating and optimizing processes, systems, and workflows
  • You have a functional understanding of Agile software development and are able to "dive into the details" to understand complex technical challenges
  • Your writing and communication skills are strong; you can convey ideas clearly and concisely

Nice to Have

  • Experience in product management for B2C E-commerce experiences and consumer-facing applications in the POS, Payments, or Retail industry
  • Experience with Looker or other BI tools
  • Experience with the Atlassian suite, specifically Jira and Confluence
  • Restaurant experience in back-of-house or front-of-house roles
About Olo

Olo is a leading on-demand commerce platform powering the restaurant industry’s digital transformation. Millions of orders per day run on Olo’s enterprise SaaS engine, enabling brands to maximize the convergence of digital and brick-and-mortar operations. The Olo platform provides the infrastructure to capture demand and manage consumer orders from every channel. With integrations to over 100 technology partners, Olo customers can build digital experiences with the largest and most flexible restaurant commerce ecosystem on the market. Over 500 restaurant brands use Olo to grow digital sales, maximize profitability, and preserve direct consumer relationships. Learn more at olo.com.

Olo's headquarters is located on the 82nd floor of One World Trade Center. In addition to our NYC cohort, over 75% of our team works remotely across the U.S. We offer great benefits, such as 20 days of Paid Time Off, fully paid health, dental and vision care premiums, a 401k match, company equity, a generous parental leave plan, and perks like team events. Check out our culture map: https://www.olo.com/images/culture.jpg.

Our best estimate of the compensation range for this opportunity is $150K-$180K annually , depending on the experience you bring and your location. We look forward to discussing your salary expectations and our full total rewards offerings throughout the interview process. 

We encourage you to apply!

We value diversity. At Olo, we know a diverse and inclusive team not only makes our products better, but our workplace better. Many groups are underrepresented across the tech sector and we are committed to doing our part to move the needle.

Olo is an equal opportunity employer and diversity is valued at our company. All applicants receive consideration for employment. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, pregnancy, age, marital status, veteran status, or disability status.

If you like what you read, hear, and/or know about Olo, and want to be a part of our team, please do not hesitate to apply! We are excited to hear from you!
Questions & answers for this position
  • What is the type of contract for this position?
    The contract for this position is a Full-time contract
  • What's the salary range for the Senior Product Manager - Olo Pay, In-Store Experience position?
    The suggested salary for this position is $150,000-$180,000
  • Is telecommuting possible for this position?
    Yes, telecommuting is possible for this position
About Olo
Olo powers digital ordering and delivery programs that connect restaurant brands to the on-demand world, placing orders directly into the restaurant through all order origination points – from a brand’s own website or app, third party marketplaces, soc...
Website
Industry
E-Commerce, Food Delivery
Founded
2005
Size
251-1K employees

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