Senior Product Manager - Machine Learning

More about our Machine Learning Team

Survey Monkey’s Machine Learning Team powers the core Survey Monkey Product and is part of the core strategy in differentiating our product offering. Through our ML capabilities, we make our users’ survey journey a delightful experience.  The machine learning team owns the machine learning platform that helps efficiently scale AI to meet the needs of our business. We are looking for a senior product management professional to manage the machine learning and Insights vision, strategy and execution.

What we're looking for

The Sr. Product Manager for ML will report to our Director of Product in the AI/ML and Analyze team. You will play a vital role across our product organization, coordinating with other product line PMs and cross-functional stakeholders in Machine Learning, Product, Engineering, Design, Growth, Customer Support, Sales and Product Marketing. You will bring domain expertise in ML, and develop a deep understanding of user problems to identify opportunities where AI/ML can help. The Machine Learning charter will be pivotal to the future growth of SurveyMonkey and its position in the market vs other leading competitors.

What you’ll be working on

• Drive ML product strategy and lead teams toward the vision of a ML-enabled product
• Work closely with other product managers to ship ML capabilities across the users’ survey journey. 
• Develop ML product and ML platform roadmap and requirements working with cross functional teams to execute by planning and managing expectations with stakeholders across the company
• Deliver key ML & Insights features and capabilities from concept-to-launch
• Work closely with our UX design and research teams to deeply understand our persona across various segments to drive common ML and Insights capabilities that can be leveraged by other product teams 
• Analyze data and other feedback sources to refine product delivery iteratively 
• Define a set of success metrics to measure customer satisfaction and business impact and utilize them in decision-making
• Lead us through change, evolution, and growth.

We’d love to hear from people with

• 7+ years of Product Management experience which includes 3+ years of delivering ML features that involve UI/UX for external customers
• Knowledge of technical infrastructure needed for training and deploying machine learning products
• A knack for keeping an eye on competition and building a data driven business case and justification for your product roadmap 
• Familiarity with machine learning strategies to solve customer problems
• Experience working on an Insights product is a huge plus
• Clear understanding of product led growth and how products can be leveraged as a sales, marketing, onboarding and retention strategy.
• Experience managing a complex set of products at different stages of their lifecycle and communicating the complexity simply and cleanly
• Demonstrated ability to drive impact through cross-functional leadership
• Effectively balance short-term goals and long-term vision
• Strong collaborator, you love helping product managers, engineers, designers, and other teams around you do their best work
• Ability to deal with ambiguity, change, and shifting priorities

The base pay provided for this position ranges from $130,560 / year - $176,640 / year depending on the geographic market and assuming a full-time schedule. Actual base pay is based on a number of factors including market location, job-related knowledge, education or training, skills, and experience.

Bonuses and commissions may also be offered as part of the total compensation package, in addition to a competitive benefits package including medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending & health savings account; paid holidays; paid time off; employee assistance program; and other company benefits.

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