Senior Product Manager, Knowledge Base Platform

Etsy is the global marketplace for unique and creative goods. We build, power, and evolve the tools and technologies that connect entrepreneurs with buyers around the world. Etsy, Inc.'s 'house of brands' portfolio has expanded to now include four individually distinct ecommerce brands -- Etsy, fashion resale marketplace Depop, musical instrument marketplace Reverb, and Brazil-based handmade goods marketplace Elo7. As an Etsy employee, you'll tackle unique problems alongside talented coworkers committed to Keeping Commerce Human. We're large enough that you'll focus on meaningful, complex challenges, but small enough that you can make a rewarding impact.

We are looking for an experienced product manager to lead the Knowledge Base Platform. This squad is laser-focused on making important metadata (such as taxonomy categories and attributes) seamlessly available to internal customers to help power their end-user experiences.

The Knowledge Base team is passionate about and dedicated to building an in-depth understanding of the unique world of Etsy. Our goal is to build, collect, and model product metadata to make sense of millions of unique items and users, enabling Etsy’s teams to craft relevant experiences. We are responsible for the end-to-end process of describing, collecting, enhancing and serving product and user structured data to our internal partner teams.

As the Senior PM of Knowledge Base Platform you will be responsible for building out infrastructure and tooling that improves speed-to-delivery for important product and user structured data. You’ll work closely with engineers, data scientists, taxonomists and ontologists to define product requirements and realize the product roadmap. Do you find joy in solving extremely complex problems, such as how to define the entities within a completely unique and handmade marketplace? If so, this could be the perfect match!

This is a full-time position located (eventually) in Brooklyn, NY reporting to the Director of Product Management. We’re also open to remote hires within all U.S. states except Hawaii and Alaska. Etsy offers three different work modes to meet the variety of needs and preferences of our team: Flex mode for candidates who are comfortable traveling to an office location 2+ times per week, Remote mode, and Office-based mode. Learn more about our flexible work modes and vaccination policy here.

In this role you will:

• Develop and lead a multi-year product strategy for the Knowledge Base Platform that is clearly articulated, easily understood, and delivers significant value to our customers and business over time
• Establish and maintain an impactful roadmap that empowers your squad to realize the product strategy and implement that strategy with clearly articulated and well measured goals
• Partner with user researchers to deeply understand the structured data needs of internal customer teams at Etsy
• Work closely with engineers, data scientists, taxonomists and ontologists to define product requirements and translate them into technical needs for the KB platform
• Define methods and metrics for measuring the success of the Knowledge Base Platform, and communicate those metrics with leadership
• Of course, this is just a sample of the kinds of work this role will require! You should assume that your role will encompass other tasks, too, and that your job duties and responsibilities may change from time to time at Etsy's discretion, or otherwise applicable with local law.

Ideally you'll bring:

• Experience as a Platform Product Manager working in a data or technology-heavy role, including crafting the vision and strategy for platforms or services
• A track record of leading engineering teams to build data systems or platforms, with a deep understanding of the role data infrastructure plays for an organization
• The ability to understand the needs of internal customers (internal Etsy product managers, designers, engineers, and marketers) AND their customers (Etsy buyers and sellers), to spot common trends and shared needs
• Successful track record of strong communication and collaboration skills, balancing the needs of multiple partners at one time
• Confidence to participate in very technical conversations, and to challenge engineering peers when appropriate
• A trust in and commitment to Etsy’s vision, mission and values.
• Bonus: Experience working with taxonomies, ontologies, or knowledge graphs.