SENIOR PRODUCT MANAGER

The Product team at Klaviyo is continuously looking for ways to build and deliver the best product possible for our customers. We’re looking for Group Product Managers to join our rapidly growing team with expertise in solving problems with a customer-first mindset and bringing new products to market. You will work cross-functionally with product managers, designers, and engineers to guide product development from concept to launch. These Group Product Managers will develop a team of product managers. 

We are looking for a Group Product Manager to support our App Experience and Collect Customer Data Groups. These groups own a variety of core Klaviyo experiences, including onboarding experience, in-app navigation, growth-focused projects, and onsite signup forms. You will partner closely with a variety of teams to make a beautiful and personalized experience throughout the product as well as support our customer data collection teams that are laying the groundwork for future expansions of our platform.

How you’ll make a difference

• Group Product Managers are outstanding leaders, managers, coaches, and mentors. As such, they positively impact the contributions and career trajectories of many Klaviyos. 
• Group Product Managers are exceptional at articulating their thinking through the written word.  By being great and prolific communicators, they are force-multipliers at Klaviyo.
• Group Product Managers lead by example. The rigor they apply to decision making is extreme, so we make the best decisions at all times.
• But most important of all, Group Product Managers drive business outcomes, which in turn help our customers grow. 

What you’ll do

• Lead, manage, coach, and mentor - you will be a leader within the company, you will be a manager to the people on your team, you will be a coach and mentor to other Klaviyos.
• Collaborate and communicate - you will collaborate with all teams within the company and all parties outside of the company to be most effective in your role.
• Set product vision - you will help define our vision for a reliable, stable, and easy-to-use platform. You will ensure projects with the largest impact get prioritized for your product areas, guiding PMs as they work towards a greater vision. 
• Learn - you will be a voracious learner. A lack of experience/knowledge around a challenge is an invitation to dive deep and become an expert in that area. You should love learning and tackling new challenges.

Your First 90 Days

In your first 30 days:

• Immerse yourself in an onboarding program that introduces you to the company and the product.
• Spend time in Support, helping customers work through issues. There’s no better way to learn the product and to get to know our customers.
• Observe our Sales and Success teams in action.
• Be introduced to everyone you need to know to be successful in your role.

In your first 60 days:

• Start managing the Product Managers on your team.
• Critically evaluate how we work, and identify ways to improve your team’s impact and efficiency.

In your first 90 days:

• Take the ways we can improve that you identify, and start implementing them.
• Lead the evolution of the strategy and roadmap for your product areas. 
• Start contributing to knowledge sharing with the larger product team. We value learning and growth very highly.