Senior Product Manager, Juniper Program

Location of position: Sydney, Australia
Employment Type: Full Time

Healthcare is usually slow and boring. We believe in its potential to be exciting and entertaining. But changing the healthcare experience is hard – and we’re gonna need all the help we can get…!

About Eucalyptus

Eucalyptus (or 'Euc' for short) is an Australian founded digital healthcare company that is on a mission to solve the world’s biggest healthcare challenges - think fertility, and behavioural change around chronic conditions such as weight loss, diabetes, and mental health.

Founded in Australia in 2019, we have now helped over 500K patients globally by combining technology, design and operational excellence to help patients access the best clinical support when they need it - wherever they are.

Our 5 clinics (Juniper, Pilot, Kin, Software, & Compound) focus heavily on personalising the experience for different demographics and are powered by a growing team across 5 countries (Australia, UK, Germany, Japan, and the Philippines).

We’ve raised over AUD$160M in funding from Aussie and Silicon Valley investors who were early backers of Uber, Canva and AirBnb. With plans to launch into several more markets, offline channels, and tackle new conditions.

We’re looking to continue building our team of executional weapons who are passionate about healthcare, aren’t afraid to work hard, and invest in others through direct and honest feedback. This approach enables us to make the most impactful changes to improve the health of millions of patients globally.

About the role (What you’ll be doing)

We’re looking for a Senior Product Manager to join the Juniper Program team. The Juniper Program team’s responsibility is to create the world’s most effective weight loss program to achieve outsized weight loss outcomes through differentiated services and products.

They own the entire experience after patients sign up to Juniper and are responsible for designing the program patients follow in Juniper’s mobile app, touchpoints with practitioners, and the physical product offering to support the weight loss journey.

As we scale, we must ensure we build a cohesive and personalised program that not only helps patients achieve their health goals, but is one that they love.

In this role, you will:

• Work with the Head of Services and Juniper Program Lead to set the vision and strategy for Juniper Program
• Conduct customer research and analysis to diagnose problems and identify the highest impact initiatives that solve our patients’ pain points and drive business metrics
• Help prioritise, scope and execute on projects that lift engagement and retention for patients on the Program, relying on an understanding of the patient and product intuition to inform your decisions and approach
• Lead projects end-to-end and facilitate cross-functional collaboration with teams including Product & Engineering, Health Coaching, Clinical Services and Growth
• Leverage data and insights to continually refine your hypotheses and align senior stakeholders
• Design and analyse experiments to build conviction across new features, products and services

About you (Who you are)

• Minimum 4 years experience in product management, top-tier strategy, management consulting or investment banking
• You are a strong first-principles problem solver and can think and communicate in a structured way
• You know how to prioritise the highest-impact work, considering the broader company strategy and OKRs and can support this with compelling reasoning
• You have strong commercial acumen and know how to maximise both patient and commercial outcomes by making the appropriate prioritisation decisions and trade-offs (ability to build out a model to support decision-making is preferred but not essential)
• You are a systems and analytical thinker who can connect the dots, spot challenges and edge cases, and integrate multiple considerations.
• You are comfortable with product metrics and interpreting both quantitative and qualitative information.
• You thrive in a fast-paced environment where you will need to balance quality with velocity and have an MVP mindset (startup experience is preferred but not essential)
• You are quick to grasp new concepts and context
• You are self-directed and proactively unblock yourself and others to drive towards an outcome
• You are motivated to work on execution and are a team player who is willing to get on the tools to get something off the ground
• You are articulate and communicate well with stakeholders

Why you should join Euc

• Our teams are incredibly passionate - Our talent bar is high and our work ethic is strong. You’ll get to stretch yourself everyday and work amongst people who care deeply about our patients. You’ll be given autonomy to tackle interesting problems and receive regular feedback from a supportive team
• We move at incredible speed - You’ll work with team mates who build in the open by sharing their work freely, this helps us learn and iterate quickly so we can deliver high quality outcomes faster than our competitors. You’ll spend a lot of time outside of your comfort zone learning and iterating frequently, we wouldn’t have it any other way
• We will invest in your career - You’ll get access to an annual professional development budget, mentors and buddies to ensure that you have the support you need to level up. You can expect regular performance and pay reviews as your career grows. We're championing the next generation of talent – Euc has been recognised in Hatch's Hotlist as a Australia's top employer, as rated by Gen Z's.
• We are all owners - You’ll be given equity to ensure that you are able to benefit in the upside of your contribution in helping Euc grow. Your ideas will be valued regardless of your role, you will have ownership over the projects you work on which will feel both terrifying but extremely fulfilling
• We play as hard as we work - You’ll experience our frequently catered wellness themed talks, exercise classes, free barista coffees, funded social clubs and quarterly rooftop parties…we know how to let our hair down!
• We’ll have your back when you need us the most - You’ll be able to lean on a range of leave offerings to support you when needed, this includes: personal health and professional development leave, a generous parental leave that offers 20 weeks paid leave for a primary carer, additional miscarriage leave (see more on Kin Fertility’s #WeNeedMoreLeave campaign), as well as our Employee Assistance Programme

At Eucalyptus, we value individuals from all backgrounds, experiences, and perspectives, and we embrace the unique qualities each person brings. When you apply, please let us know of any reasonable adjustments you may need during the interview process.