Senior Product Manager - ITOPs

Want to be part of a fast-growing product-focused team that is focused on building the next generation of products to transform IT and Dev work in every enterprise on the planet? If yes, then read on.

Software is eating the world, and organisations in every industry on the planet are undertaking digital transformation. No team knows the impact of digital transformation initiatives more than enterprise IT … and Atlassian has taken a major strategic bet in helping enterprise IT teams transform. Atlassian's products are used by more than 200,000 organisations including a large swath of the Fortune 500 to help enterprises get their job done faster and make their customers happy. Atlassian’s IT Solutions focus on crafting a unified and modern IT solutions portfolio spanning IT service management (ITSM), operations management (ITOPs/ITOM), business management (ITBM), enterprise service management (ESM), SmartOps, and more.

Jira Service Management (JSM) is Atlassian’s IT Solutions product. It is also our fastest-growing product that empowers Dev, IT, and business teams to collaborate at high velocity, so they can respond to changes faster and make enterprises succeed in digital transformation.

As a Senior Product Manager on JSM’s ITOps team, you will focus on building and enhancing ITOPs capabilities for Atlassian’s IT solutions.ITOPs capabilities span a wide gamut of areas, from incident management to change management, from problem management to service request management, and more.  

You will partner with engineering and design to form a triad to inspire and lead your team to success. Your responsibilities will include customer research, building product strategy and roadmap, establishing build-measure-learn loops, and experimentation in production. You will inspire and energise teams across Atlassian to define the vision, evaluate product opportunities, analyse industry trends as well as customer and partner needs, and prioritise features and improvements.

Your work will impact millions of users and thousands of companies, including some of the leaders in their industries, for decades to come as you define the foundations for how Dev and IT teams connect, collaborate, and accomplish amazing things.

Whether you work in an office or a distributed team, Atlassian is highly collaborative and yes, fun! To support you at work (and play) we offer some fantastic perks: ample time off to relax and recharge, flexible working options, five paid volunteer days a year for your favourite cause, an annual allowance to support your learning & growth, unique ShipIt days, a company paid trip after five years and lots more.

Creating software that empowers everyone from small startups to the who’s who of tech is why we’re here. We build tools like Jira, Confluence, Bitbucket, and Trello to help teams across the world become more nimble, creative, and aligned—collaboration is the heart of every product we dream of at Atlassian. From Amsterdam and Austin, to Sydney and San Francisco, we’re looking for people who want to write the future and who believe that we can accomplish so much more together than apart. At Atlassian, we’re committed to an environment where everyone has the autonomy and freedom to thrive, as well as the support of like-minded colleagues who are motivated by a common goal to: Unleash the potential of every team.

We believe that the unique contributions of all Atlassians is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

All your information will be kept confidential according to EEO guidelines.

If your experience looks a little different from what we’ve identified and you think you can rock the role, we’d love to learn more about you.

Learn more about Atlassian’s culture, interviewing flow, and hiring process by checking out our Candidate Resource Hub.