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Senior Product Manager - ITOPs

Full-timeSenior Product Manager$126,000-$172,700*
Bengaluru, India
Employee discount programs
This job offer is closed.
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Atlassian can hire people in any country where we have a legal entity, assuming candidates have eligible working rights and a sufficient timezone overlap with their team. As our offices re-open, Atlassians can choose to work remotely or return to an office, unless it’s necessary for the role to be performed in the office. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.
Want to be part of a fast-growing product-focused team that is focused on building the next generation of products to transform IT and Dev work in every enterprise on the planet? If yes, then read on.
Software is eating the world, and organisations in every industry on the planet are undertaking digital transformation. No team knows the impact of digital transformation initiatives more than enterprise IT … and Atlassian has taken a major strategic bet in helping enterprise IT teams transform. Atlassian's products are used by more than 200,000 organisations including a large swath of the Fortune 500 to help enterprises get their job done faster and make their customers happy. Atlassian’s IT Solutions focus on crafting a unified and modern IT solutions portfolio spanning IT service management (ITSM), operations management (ITOPs/ITOM), business management (ITBM), enterprise service management (ESM), SmartOps, and more.
Jira Service Management (JSM) is Atlassian’s IT Solutions product. It is also our fastest-growing product that empowers Dev, IT, and business teams to collaborate at high velocity, so they can respond to changes faster and make enterprises succeed in digital transformation.
As a Senior Product Manager on JSM’s ITOps team, you will focus on building and enhancing ITOPs capabilities for Atlassian’s IT solutions.ITOPs capabilities span a wide gamut of areas, from incident management to change management, from problem management to service request management, and more.  
You will partner with engineering and design to form a triad to inspire and lead your team to success. Your responsibilities will include customer research, building product strategy and roadmap, establishing build-measure-learn loops, and experimentation in production. You will inspire and energise teams across Atlassian to define the vision, evaluate product opportunities, analyse industry trends as well as customer and partner needs, and prioritise features and improvements.
Your work will impact millions of users and thousands of companies, including some of the leaders in their industries, for decades to come as you define the foundations for how Dev and IT teams connect, collaborate, and accomplish amazing things.

More about you:

  • You love working hard to make products as amazing as possible for customers.
  • You have prior success in setting product vision and strategy and launching excellent products.
  • You can lead the team through setting clear goals, making decisions, and communicating crisply to your team, to leaders across Atlassian, and to our customers and partners.
  • You are deeply analytical and have a passion for user experience.

On your first day, we'll expect you to have:

  • 5+ yrs experience of product management experience, ideally at a fast-growing software company (Saas)
  • True obsession for customers – you go out of your way to talk to customers and solve their problems because it’s what gets you out of bed in the morning, even if it means a tough conversation
  • Ability to prioritise opportunities, balance the needs of our customers with those of our business, and clearly communicate the rationale behind your decisions
  • Good instincts matched with deep analytical thinking. You’re comfortable defining and tracking key business and usage success metrics
  • A willingness to wade into the gnarly decisions to help your team get stuff done
  • A track record of building relationships and influencing without authority at all levels of the organization.
  • Ability to build a compelling business case for new opportunities

It’s excellent if you have:

  • Experience building successful cloud services/tools or technology infrastructure products
  • Experience building ITSM, ITOM, DevOps, Dev tools or B2B SaaS applications/service
  • Good understanding of enterprise IT org structures, buying/refresh/adoption cycles
  • Computer Science or technical degree or a few years in engineer roles in the past
More about our benefits
Whether you work in an office or a distributed team, Atlassian is highly collaborative and yes, fun! To support you at work (and play) we offer some fantastic perks: ample time off to relax and recharge, flexible working options, five paid volunteer days a year for your favourite cause, an annual allowance to support your learning & growth, unique ShipIt days, a company paid trip after five years and lots more.
More about Atlassian
Creating software that empowers everyone from small startups to the who’s who of tech is why we’re here. We build tools like Jira, Confluence, Bitbucket, and Trello to help teams across the world become more nimble, creative, and aligned—collaboration is the heart of every product we dream of at Atlassian. From Amsterdam and Austin, to Sydney and San Francisco, we’re looking for people who want to write the future and who believe that we can accomplish so much more together than apart. At Atlassian, we’re committed to an environment where everyone has the autonomy and freedom to thrive, as well as the support of like-minded colleagues who are motivated by a common goal to: Unleash the potential of every team.
Additional Information
We believe that the unique contributions of all Atlassians is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.
All your information will be kept confidential according to EEO guidelines.
If your experience looks a little different from what we’ve identified and you think you can rock the role, we’d love to learn more about you.
Learn more about Atlassian’s culture, interviewing flow, and hiring process by checking out our Candidate Resource Hub.
Questions & answers for this position
  • What is the type of contract for this position?
    The contract for this position is a Full-time contract
  • What's the salary range for the Senior Product Manager - ITOPs position?
    The suggested salary for this position is $126,000-$172,700*
  • Is telecommuting possible for this position?
    No, telecommuting is not possible for this position
About Atlassian
Atlassian Corporation Plc is an Australian software company that develops products for software developers, project managers and other software development teams.
Collaboration, Enterprise Software
5K-10K employees

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