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Senior Product Manager - Internal Tools

Full-timeSenior Product Manager$132,000-$184,000*
Dublin, Ireland
Please let Udemy know you found this offer on WeLoveProduct as a way to support us 🫶
Udemy is looking for a highly cross-functional product manager who cares deeply about internal users, is excited to lead hands-on, Udemy’s product strategy, execution, and translating internal users’ needs and opportunities into a compelling roadmap while working cross-functionally to deliver impactful solutions for team productivity and collaboration. You’ll work directly with engineering, design, user research, and data science, as well as with support teams and cross-functional product leaders to ship great products. You’ll take part in every type of product work here — from strategy to product to process improvements — conceptualizing, launching, and iterating on Udemy’s internal tools, which services millions of learners around the world.

You will help to build a comprehensive internal tools platform to optimize our customer support operations, finance, and sales teams. We power our internal teams through tasks, customer cases, notifications, reporting, and more. It will be your job to think through the automation of these components, build new cross-platform tools, enable building blocks for other product teams to increase their velocity, and always explore build vs. buy solutions to power our internal tools.

This candidate would also be personable, collaborative, and flexible, with the drive to manage complex projects across multiple stakeholder groups. We are seeking a combination of strong technical vision, strategic leverage, team leadership, and high-velocity execution.

Here’s what you’ll be doing:

  • Identify scalable solutions to help internal users succeed, while driving a better customer experience from the inside out
  • Simplify, automate, or otherwise improve operational processes through new tooling, first and third-party platform integrations, and architecture improvements driving efficiency for the organization
  • Collaborate with the design team to create prototypes and user interface mockups illustrating user experience and product flows
  • Partner closely with engineering teams throughout the development process to deliver new features
  • Prioritize features and develop appropriate phasing and roll-out plans
  • Define, monitor, and measure product metrics and KPIs, incorporate learnings into product definition and development process
  • Communicate product vision to senior management and various stakeholders

Were’ excited about you because you have:

  • 5+ years of product management experience in building and shipping scaleable integrations and products for internal users
  • Worked effectively with support teams and cross-functional product, design, and engineering leaders to understand internal tools and platforms, making workflows and operations more efficient
  • Influence, you’re good at inspiring and leading teams. You take the time to really understand individuals’ interests and sources of motivation
  • A bias to action, who is able to move projects forward and lead a cross-functional team towards product solutions
  • Exceptional communication and organizational skills and ability to interact with diverse groups of technical and non-technical stakeholders
  • Exceptional analytical skills, including demonstrated ability to use data analysis and A/B testing to improve customer experiences
  • A good business sense and can see the big picture. You can see how impacting one lever in a complex marketplace affects many others
  • An understanding of how technology can solve customer problems and can engage in the details with the engineering team to find simpler solutions
  • Knowledge of agile development methodologies and tools
  • Technology savviness and basic understanding of APIs, Integrations, and Front-end Technologies
  • Passion about the education space and the problems we are solving 
  • Experience collaborating with local and remote Product and Engineering teams (Turkey, San Francisco, and Ireland)
  • BA / BS required, ideally in a technical field - the important thing is you’re intellectually curious

Nice to haves:

  • BA/BS in Computer Science or related technical field is ideal
  • Experience with delivering products for two-sided marketplaces/platforms

About Udemy
Udemy is the world’s largest education platform with more than 30 million monthly visitors.  Through our Consumer and Enterprise businesses, Udemy creates new possibilities for people and organizations everywhere by connecting them to the knowledge and skills they need to succeed in a changing world. 

The Udemy consumer marketplace offers thousands of up-to-date courses in dozens of languages and provides the tools learners and instructors need to achieve their goals and reach their full potential. 

For companies, Udemy Business (UB) offers an employee training and development platform with subscription access to thousands of courses, learning analytics, as well as the ability to host and distribute their own content. Our enterprise platform is among the fastest growing SaaS businesses in the world.  UB has more than 10,000 customers and serves the majority of the Fortune 100. 

We are proud to be recognized for our world class employee experience:
Business Insider SF: Best Places to Work Bay Area
Built In Colorado: Best Places to Work
Best Workplaces (Great Place to Work List): #1 in Turkey
Certified Best Place to Work:  Dublin
Fortune: Change the World Company

Udemy is headquartered in San Francisco with hubs in Ankara, Turkey; Austin, Texas; Boston, Massachusetts; Mountain View, California; Denver, Colorado; Dublin, Ireland; Melbourne, Australia; New Delhi, India; and Sao Paulo, Brazil.

Vaccine Mandate (US Only)
Udemy is committed to keeping its employees, clients, and communities safe. Accordingly, we require all U.S. employees to be fully vaccinated against COVID-19 if their work requires them to come into a Udemy office or come into close contact with others. If you are unable to get vaccinated due to a medical condition, disability, sincerely-held religious belief, or as otherwise required by applicable law, we will consider requests for accommodation.
Questions & answers for this position
  • What is the type of contract for this position?
    The contract for this position is a Full-time contract
  • What's the salary range for the Senior Product Manager - Internal Tools position?
    The suggested salary for this position is $132,000-$184,000*
  • Is telecommuting possible for this position?
    No, telecommuting is not possible for this position
About Udemy
Udemy, Inc. is a for-profit massive open online course provider aimed at professional adults and students.
E-Learning, EdTech
251-1K employees

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