Senior Product Manager, Internal Systems

Our mission is to accelerate the adoption of cryptocurrency so that you and the rest of the world can achieve financial freedom and inclusion. In our first decade, Kraken has risen to become one of the largest, most successful and respected crypto exchanges on the planet. 

We are changing the way the world thinks about finance and our range of successful products are playing a critical role in the mainstream adoption of crypto assets. We continue to trail-blaze into new territory with the introduction of Kraken Bank, providing a more seamless integration between crypto and the traditional financial system. This makes us the first crypto company (ever) to be awarded a U.S. state banking charter. 

Our diverse group of 2,400+ Krakenites are distributed all over the world as part of our 'remote first' culture, united by a shared passion for delighting customers, upholding crypto values and achieving our meaningful mission. We attract people who push themselves to improve, are radically transparent and think differently in order to unlock their potential. 

Crypto is a rapidly evolving industry and we’re just getting started. We’re growing fast and you're invited to join the revolution!

At Kraken we’re obsessed with our customers and the quality of the client services we provide. As a Senior Product Manager for Client Services at Kraken, you will be driving the development of a next generation of reliable, secure, and compliant platform that is at the core of client experiences we provide as we scale our operations 10x.

In close collaboration with other PMs in the group, you will shape strategic thinking in the area of client services by defining OKRs, identifying key opportunities to accomplish objectives, and managing the initiatives roadmap. In this position, you take on the lead role and will work across client services product teams pairing with the engineering leads across the group and rest of the product development organization.

The client services Product Management team, working with client services product teams, drives the product strategy for the technology that enables everyone around Kraken organization to get the job done in the most productive and efficient way, most prominently supporting our 1,200 strong client engagement team, account management team, as well as compliance, fraud, finance and other critical business functions. Furthermore, our team plays a critical role in supporting key product releases and making sure we provide operational teams with tools to scale these products efficiently.

Kraken organization is growing at a fast pace, and so does our internal platform needs. We are looking for a product leader with a strategic vision and proven record of successfully getting products to the market. This leader will build a strategy focused on growing scale and usage for existing internal users at the same time as creating new features to support efficient organizational growth.

Location Tagging: #US #EU

We’re powered by people from around the world with their own unique and diverse experiences. We value all Krakenites and their talents, contributions, and perspectives, regardless of their background. 

As an equal opportunity employer we don’t tolerate discrimination or harassment of any kind. Whether that’s based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws. 

Check out all our open roles at https://www.kraken.com/careers.