Senior Product Manager, India

See yourself at Twilio

Join the team as our next Senior Product Manager, India.

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we're on a journey to becoming a globally antiracist company that supports diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum.

About the job

This position is needed to extend Twilio’s platform to India customers. You will be the voice of the customer across R&D, influencing roadmaps, building key measures, and working cross-functionally to make India customers successful. This position is critical in supporting Twilio’s international expansion and will work alongside other product managers, engineering counterparts and customers.

Responsibilities

In this role, you’ll:

• Own the roadmap for localising Twilio’s products for India across the portfolio. Be able to communicate both the business and technical rationale behind your product decisions.
• Create the international personas for the product team, understand the customer journeys, and identify opportunities to level up customer satisfaction
• Work with globally distributed teams in sales, marketing, product, support, and business intelligence. Make sure we are hearing from a diverse set of stakeholders and customers.
• Interview and engage directly with Indian customers and sales opportunities
• Create the reports and presentations that can effectively communicate customer requirements and opportunities at all levels of the organisation

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• 6+ years in product management
• Experience building and shipping products to customers outside of North America
• Experience talking to customers, understanding their problems and synthesising the findings to inform product strategy.
• Strong analytical skills and preference for making data driven decisions.
• Great communication skills. You are equally comfortable in working level conversations with technical folks; and presenting in front of management or non-technical audiences.

Desired:

• Ability to influence product teams that are from different business units and geographically distributed. Drive product design and requirements across multiple product roadmaps and scrum teams.
• Curiosity and drive to challenge status quo and assumptions.
• Experience with M&A and integration initiatives.
• Excel/Sheets and some SQL expertise. The best product managers make data driven decisions by synthesising multiple data sources, making judgement calls on reliability and drawing signals from noise.
• Have a bias for action & a willingness to experiment with different approaches.
• Technically savvy and experience with the cloud, APIs, communications, enterprise software, devices, and mobility is a plus.

Job Location 

This role will be based in Bengaluru, India.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.