What is the type of contract for this position?

The contract for this position is a Full-time contract

What's the salary range for the Senior Product Manager, Identity position?

The suggested salary for this position is $155,000-$204,500*

Is telecommuting possible for this position?

No, telecommuting is not possible for this position

Senior Product Manager job at Eventbrite

THE CHALLENGE

As Eventbrite continues to grow and expand its reach, the challenge of protecting our users from bad actors, ensuring the integrity of user accounts, and providing seamless and adaptive sign up, authentication, and identity proofing experiences becomes increasingly important. Our platform is used by millions of people worldwide to discover and attend events, and with this growth comes the responsibility to ensure that our users have a safe and secure experience. We take this responsibility seriously and are committed to providing the best possible protection for our users. This is where you come in.

THE TEAM

You will be joining a dedicated team of professionals focused on optimizing the authentication and sign-up experience for our users while ensuring that our platform is protected from threats posed by bots and bad actors. Our team is made up of experts in identity, fraud prevention, data science, and user behavior analysis. We work collaboratively to develop and implement capabilities that delight users and thwart attackers. Our goal is to provide a safe and secure environment for our users to discover and attend events, and we are looking for someone who shares our passion for this mission.

THE ROLE

You will have end to end ownership of the customer authentication and sign-up experience for millions of Eventbrite creators and attendees. You'll set a compelling long-term vision for our identity services and define the strategy, roadmap, and tactical steps to get there. You are passionate about the customer experience, comfortable balancing friction for end users with the safety and security of the platform, and adept at incorporating leading-edge identity and access management capabilities. You are comfortable making data driven product decisions supported by metrics, user research, and user behavior monitoring on our platform to identify opportunities for optimization and to minimize risk and impact from account-related attacks. This is a highly collaborative and cross-functional role in which you will work with multiple stakeholders, other product managers, engineers, data scientists, designers, and integrity operations experts, both within and across business units. Your role is critical in ensuring that our users have a seamless and reliable authentication and onboarding experience while protecting our platform from threats.

THE SKILLSET

Minimum 6 years of experience in technical product management
Experience designing, building, and managing customer identity and access management (CIAM) programs that enable a positive user experience while mitigating risk and maintaining a strong security posture
Proven experience integrating and governing identity-as-a-service providers such as Okta or Auth0
Strong knowledge of best practices in the areas of multifactor, adaptive, and passwordless authentication, identity proofing and verification, and account-related threat detection and mitigation
Consistent track record of bringing strong product thinking to internal solutions and infrastructure, encompassing build vs. buy analyses and large-scale migrations and implementations
Exceptional communication skills that enable clear articulation of vision, strategy, and execution
Strong analytical, problem solving, and quantitative skills with data-driven approach to decision-making
Strong prioritization and focus, including comfort making tradeoffs with incomplete information
Ability to influence team members across all departments and levels of the organization
Ability to rapidly understand user needs, respond to tight deadlines, and deliver solutions that drive key business metrics
Expert knowledge of modern web application design, development, security, monitoring, analysis, SDLC, and CI/CD tools
Strong experience with data structures, analytics, and AI/ML models
4-year degree BS/BA in a technical, business or other analytical field required

WHAT WE OFFER

At Eventbrite, we strive to support our Britelings and their loved ones through different stages of life with robust and attractive benefits, financial and physical wellness options, and great perks. In addition to offering a competitive salary and company stock, we have other great benefits available. In the Briteland, you’ll find great medical plans, fertility and adoption benefits, wellness reimbursement, generous parental leave, and much more.

We care about your mental health and wellbeing.

Our employees enjoy free coaching sessions with Modern Health. We also offer free therapy sessions with a psychologist. You’ll also have access to private medical insurance for you and your family, that includes dental care. And our wellness program to pay for your gym expenses.

We work hard to cultivate a diverse, equitable and inclusive culture where Britelings feel like they belong.

Employees can participate in resource groups and we offer programming throughout the year to support a diverse and inclusive workplace.

We offer ongoing training and career development that meets people where they are in their careers.

We offer unlimited access to courses in Udemy, leadership coaching for all managers, Briteling led talks, and weekly company-wide town halls with our CEO. We take culture seriously and design programs with employee feedback in mind to make Eventbrite a great place to work no matter where you work from in the world.

Work-life balance & flexibility is extremely important to us.

Our employees can choose what works best for them: work in one of our offices, be fully remote or the best of both worlds! We believe in a flexible working environment to allow Britelings to perform at their best ensuring a healthy work-life balance. We have recently implemented Britebreak Fridays: all Britelings turn off their computers and take the first Friday of every month off to focus on their wellbeing.

ABOUT EVENTBRITE

Eventbrite is a global self-service ticketing and experience technology platform that serves a community of hundreds of thousands of event creators in nearly 180 countries. Since inception, Eventbrite has been at the center of the experience economy, transforming the way people organize and attend events. The company was founded by Julia Hartz, Kevin Hartz and Renaud Visage, with a vision to build a self-service platform that would make it possible for anyone to create and sell tickets to live experiences. The Eventbrite platform provides an intuitive, secure, and reliable service that enables creators to plan and execute their live and online events, whether it’s an annual culinary festival attracting thousands of foodies, a professional webinar, a weekly yoga workshop or a youth dance class. With over 290 million tickets distributed for over 5 million total events in 2021, Eventbrite is where people all over the world discover new things to do or new ways to do more of what they love. Learn more at www.eventbrite.com.

IS THIS ROLE NOT AN EXACT FIT?

Eventbrite is committed to equality of opportunity for all staff, and applications from all suitably qualified individuals are encouraged, regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

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Senior Product Manager, Identity

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