Get new job offers from in your mailbox every week

Receive more Product jobs in your inbox

Ada logo

Senior Product Manager, Identity & Access Management

Full-timeProduct Manager$147,100-$187,500*
This job offer is closed.
Browse more Product Manager jobs
We’re Ada, a brand interaction platform that empowers brands to live up to their promises and have more—and more valuable—interactions with the people who love them. Our AI-powered platform has automated over 3.5 billion brand interactions for the world’s fastest growing enterprises, including Zoom, Facebook, and Shopify. In May 2021, we raised Series C funding of $130M by Spark Capital (early investors of Twitter, Slack, Snapchat), and officially became a global unicorn with a $1.2B valuation! 

The passion of our people and dedication to their craft continues to drive our dramatic global growth. 

Our work is rooted in authenticity, courage, empathy, and simplicity. We use these values to create a culture that encourages groundbreaking results, career progression, and community investment. You can learn more about the founding of our company here.  

We are inspired every day by the opportunity to pioneer a new industry, and welcome those who want to join us.

Ada is expanding its product footprint as we pursue our mission to make everyone feel like a VIP. We do this by enabling brands to build personalized experiences for every person they interact with. Identifying each user and chatter uniquely across all aspects of our product and enabling the different product teams to build on top of this unique identity is instrumental to our mission.

We are looking for a Senior Product Manager who can drive our product thinking on how we shape Identity within our products, and enable the different teams to build new experiences around it. This person will not only build the vision, but also drive the development efforts with our platform engineering and application teams related to all aspects of Identity management.

What You Will Do:

  • Own and deliver on the vision, strategy, and roadmap for the below...
  • Representing all user personas related to brands/customers and partner developers within our platform, including their identity, user hierarchy, role/access levels for Ada products, and ensuring connectivity with backend business operations systems.
  • Authentication strategy for all users and APIs across all messaging & voice channels.
  • Building profiles and identification for Chatters that will enable application teams, professional services teams and brands to build personalized experiences.
  • Establishing view and control mechanisms for enterprise Admins so that they can control Ada’s product capabilities in their organization including bot instances, region presence, and activation of features.
  • Building and advancing audit, compliance and observability features to ensure adherence to regulations on PII and customer needs.
  • Integrating with leading cloud identity providers to support authentication needs for digital first enterprises.
  • Collaborating with other product teams to define and implement access management functionalities for their products.
  • Collaborating with Engineering and Product Design to build clean an easy-to-use IAM service that is backed by low-latency and highly-available back-end infrastructure.

About You:

  • 3+ years of product management experience in B2B/B2B2C customers.
  • History of partnering and collaborating with architects, software engineers in writing user stories.
  • Strong track record of successful execution of complex initiatives, and continuously delivering on expectations that have been set.
  • Strong verbal and written communication skills in an international/global environment.
  • Knowledge of IAM products, relevant technology and industry best practices related to user authentication and access control.
  • Hands-on technical experience with a variety of technologies/standards including Mobile, Web, MFA, SCIM, SAML, OAuth, OIDC.
  • Experience with enterprise platforms that integrate multiple products such as Salesforce, Zendesk, Slack.
  • Proficiency with offerings in the “Identity as a Service” space from players like Okta, Auth0, PingID.

•Competitive salary and generous stock option plan
•Unlimited vacation
•Wellness account
•Extended health coverage
•Dental/optical/travel insurance
•Life insurance
•Employee and family assistance plan

•Flexible work schedule
•Digital first, fully remote with WFH budget
•In-house social worker
•Paid parental leave for Canadian and U.S. residents
•Development opportunities

About Us
Ada is a rapidly growing digital first company in a thriving AI ecosystem. We optimize our communication, collaboration, and work ethic for the digital world instead of in-person. We are building the workplace of the future to build the customer experience of the future. With flexible working hours, together we'll determine a schedule that fits your style and the requirements of your role. 

We are backed by world-class investors, including Spark, Accel, FirstMark, Bessemer Venture Partners, and Version One. We provide our employees with competitive compensation, great health benefits, and ownership in our company.  

Ada is an equal opportunity employer. In fact, diversity is what drives our success—it’s at the core of how we hire, communicate, and work. Like our platform, we are inclusive to all, and combine our diverse backgrounds, skill sets and thinking to build the best experiences for our clients and their customers.

Questions & answers for this position
  • What is the type of contract for this position?
    The contract for this position is a Full-time contract
  • What's the salary range for the Senior Product Manager, Identity & Access Management position?
    The suggested salary for this position is $147,100-$187,500*
  • Is telecommuting possible for this position?
    No, telecommuting is not possible for this position
About Ada
Ada is the AI automation platform that powers brand interactions between you and your customers. Automation that delivers results.
Artificial Intelligence, Intelligent Systems
251-1000 employees

Similar jobs
Akur8 logo
Machine Learning Product Manager
Financial Services
51-250 employees
Health insurance
Paid time off
Gym membership
On-site amenities
Visa sponsorship
Glovo logo
Product Manager II - Partner Acquisition
Delivery Service
Food Delivery
5K-10K employees
Health insurance
Paid time off
Flexible work schedule
Home office stipend
Remote work options
Parental leave
Learning and development budget
Glovo logo
Senior Product Manager - Consumer Activation and Growth
Delivery Service
Food Delivery
5K-10K employees
Health insurance
Paid time off
Flexible work schedule
Home office stipend
Remote work options
Parental leave
Learning and development budget

Get new job offers from in your mailbox every week

Receive more Product jobs in your inbox

Mozilla logo
Enterprise Application Product Manager
Browser Extensions
1000+ employees
Paid time off
Home office stipend
Tuition reimbursement
Parental leave
Xero logo
Senior Product Manager
1K-5K employees
Learning and development budget