Senior Product Manager (Hybrid, Sydney, AU)

With millions of diners, tens of thousands of restaurants, and 23+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a unique insight into the world of hospitality. We champion restaurants, bars, wineries, and other venues around the world, helping them attract guests, manage capacity, improve operations and maximize revenue.

Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global network that includes OpenTable and KAYAK's portfolio of travel brands including Swoodoo, checkfelix, momondo, Cheapflights, Mundi and HotelsCombined.

Hospitality is all about taking care of others, and it defines our culture. You’ll work in a welcoming and inclusive environment, and get the benefits, flexibility, and support you need to succeed.

The Opportunity

The OpenTable Product Team is dedicated to empowering restaurants to provide phenomenal dining experiences to diners around the globe. Our OpenTable consumer products are depended on by diners to find and enjoy great restaurants; we build connections between diners and restaurants.

We are seeking a Senior Product Manager to set the direction and roadmap for service planning and reporting as part of the Restaurant Operations team! This team provides restaurant owners and operators with a powerful, easy-to-use operational product to run a streamlined service and deliver personalized hospitality; we also help general managers understand how their business is performing and get prepared ahead of the shift. This person will work closely with restaurants, cross-disciplinary team members, and executive partners to deliver intuitive and seamless solutions that power restaurants’ success.

In this role, you will:

• Drive the vision and roadmap through a deep understanding of our customer and business goals
• Lead the identification of user problems, technical development, and launch of innovative products
• Align and communicate with cross-company partners and executives on strategic initiatives
• Iterate web and app experiences to increase engagement and satisfaction
• Slice and dice data and contextualize it toward rapid growth
• Maintain and prioritize the product backlog
• Partner with UX and Engineering partners on discovery and development tracks
• Constantly assess customer needs, technology trends, and major competitors

About You:

You’re high-energy and enthusiastic about working with teams and delivering phenomenal products. You’re experienced in launching successful products and iterating on them. You love solving sophisticated, detail-oriented problems in a way that is easy for customers to understand. You are motivated and passionate about results, working across multiple teams to align on goals and drive impact. You bring experience in product discovery, and a data and customer-centric approach that will push our product direction forward. You handle trade-offs between technical debt and new features. You're eager to learn from failures - not just from successes.

Please apply if you have:

• 5+ years in a product management role and work experience
• Collaboration skills; ability to gain the respect of your product, design, engineering, and product marketing counterparts
• Delivered clear and concise communications across all levels
• Data-centricity; a deep curiosity about metrics, the ability to identify the right metrics and track and report back on impact
• Creativity; you have lots of fresh ideas with an appetite to test and see the results
• Experience shipping and leading full-stack products and solutions
• Experience with agile processes and lean methodology
• Understanding of user experience design principles

Benefits:

• Vacation: accrue 25 days a year or 33 days for our CSR Team
• One Celebration Day per calendar year
• Private Health & Dental and Life Insurances
• Employee Assistance Program (EAP)
• Pension Fund
• Gym Discount
• Bike2Work
• Season Loan Ticket
• Reimbursable eye tests and 100 GBP contribution towards VDU glasses only
• Perkbox & Booking.com business discounts

Diversity, Equity, and Inclusion

OpenTable aspires to be a workplace that reflects the diverse communities we serve and a culture that is inclusive and welcoming. Hiring people with different backgrounds, experiences, perspectives, and ideas is critical to innovation and to how we deliver great experiences for our users and our partners. Representation matters.

We ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform job responsibilities, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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