Senior Product Manager, Human Intelligence

Upwork ($UPWK) is the world’s work marketplace. We serve everyone from one-person startups to over 30% of the Fortune 100 with a powerful, trust-driven platform that enables companies and talent to work together in new ways that unlock their potential.  

Last year, more than $3.3 billion of work was done through Upwork by skilled professionals who are gaining more control by finding work they are passionate about and innovating their careers. 

“Findability” team’s vision is to become the best place for businesses and independent talent to find and engage with each other. We have a charter to match talent to opportunities and businesses to talent with the world’s most comprehensive understanding of what makes for successful work.  We match people to the most personally and financially rewarding opportunities where they can get a leg up in their careers. This is powered by our knowledge graph, which goes beyond jobs, titles, skills, and companies into the different types of work and professionals, ranging from individuals to teams.

As Sr Product Manager, you’ll lead strategy and execution of ‘Human in Loop’ aka ‘Human Intelligence’ which helps us with taxonomy of structured data, quality assessment of search and knowledge graph. This is a rare opportunity to build a strong foundation of the human intelligence layer at the cutting-edge of Data and AI. You will work closely with our machine learning, design, analyst, and engineering teams to build experiences to solve findability and relevance for our customers . You will own taxonomy and  also enable teams at Upwork to further leverage the power of Human Intelligence to power search, browse, recommendations, and other product

Your Responsibilities:

• As Senior Product Manager, you will work in the product model and will partner with stakeholders across Upwork to develop a comprehensive product strategy, related roadmap, and set key business objectives (OKRs) for your product team
• Lead, develop and retain your team of PMs in the art of product management and the science of highly performant, delightful search experiences.
• You will encourage the open exchange of information and viewpoints, as well as inspire others to achieve challenging goals and high standards of performance while committing to the organization's direction. 
• As a people manager, you will foster a sense of urgency to achieve goals and leverage resources to overcome unexpected obstacles, and partner with product teams across the organization.
• Build search quality roadmaps for the team for end user search quality experience, with clear measurements and headroom established, maintain an ongoing opportunity and progress read-out
• Keep teams on critical path by investing on the highest return on investment areas in taxonomy for bridging search quality and other gaps 
• Experience leading company-wide initiatives with diverse stakeholders and executive visibility, and managing products through the full product lifecycle.
• Lead and partner with other product managers, designers, engineers, data scientists, analyst, and product marketers to to execute cross-product and cross-functional initiatives.

What it takes to catch our eye:

• Experience building high quality ‘human in loop’ program for  end to end user experiences: You know how to build simple but effective experiences for complex products and/or data rich platforms
• People Management experience in a matrix org. Experience managing teams of individual contributors in Product, Data Science, or equivalent field
• Prior experience with building products using structured data, AI/ML and offline assessment of search quality
• Storyteller with the ability to establish rapport, credibility, and influence in a highly cross-functional, matrix organization across geographies
• A consistent track record of understanding customer needs and working across a variety of functional teams.
• Ability to interact with and understand technical subjects, emerging technologies and evangelize with leaders across the company. Can easily work with technical vendors for graph databases and other needs.
• Excellent communication skills: You have a strong executive presence for collaborating with customers, peers, colleagues, and executives. You can distill differing philosophies and approaches down to the essence and corral partners toward alignment. You can succinctly articulate goals, progress, and priorities in written, verbal, and presentation formats.
• Passion for Upwork and a deep appreciation of Upwork’s mission and impact.

The annual base salary for this position in California and Washington ranges from $149,000 - $246,000. The range displayed reflects the minimum and maximum salary for this position in California and Washington, and individual base pay will depend on your skills, qualifications, experience, and location. Additionally, this position is eligible for the annual bonus plan or sales incentive plan and eligibility to participate in our long term equity incentive program.

Come change how the world works.

At Upwork, you’ll shape talent solutions for how the world works today. We are a remote-first organization working together to create exciting remote work opportunities for a global community of professionals.  While we have physical offices in San Francisco and Chicago, currently we also support hiring of corporate full-time employees in 19 states in the United States. Please speak with a member of our recruitment team to determine whether you are located in a state in which we are hiring corporate full-time employees. 

Our vibrant culture is built on shared values and our mission to create economic opportunities so that people have better lives. We foster amazing teams, put our community first, and have a bias toward action. We encourage everyone to bring their whole selves to work and grow together through development opportunities, mentorship, and employee resource groups. And oh yeah, we've also got amazing benefits - including medical insurance for you and your family, unlimited PTO, 401(k) with matching, 12 weeks of paid parental leave, and a generous Employee Stock Purchase Plan. Check out our Life at Upwork page to learn more about our benefits and the employee experience.

Check out our Life at Upwork page to learn more about the employee experience.   

Upwork is proudly committed to recruiting and retaining a diverse and inclusive workforce. As an Equal Opportunity Employer, we never discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.