Senior Product Manager, Help Experience

Eventbrite’s customer base is growing and evolving, and we need our help experiences to grow and evolve, too. We want every customer on our platform — from a single ticket buyer to the largest event creator on our site — to be empowered with the knowledge and resources they need to be successful on Eventbrite. We’re committed to providing the best possible experience with both reactive and proactive strategies for helping our customers wherever they are. This is where you come in!

To help us deliver on this ambitious vision, we’re searching for a Sr. Product Manager who’s excited to build a leading-edge customer experience that becomes a differentiator for our business. Sound like you? Let’s talk.

The Service Design team is obsessive about building help experiences that are effective, intuitive, and easy to access. We’re focused on improving Eventbrite’s support strategy, methodology, and approach through content and AI to create a scalable customer service experience worldwide. We’re a driven, multi-disciplinary team — you’ll work with experts in content, design, and engineering, as well as leaders across business units, to bring enhanced help experiences to life. This role requires a keen understanding of integrating with both support and product organizations, as well as the ability to collaborate successfully in cross-functional teams.

We’re searching for an innovative product lead to help us reimagine and transform Eventbrite’s help experience. You’ll work with our team to define our strategy and roadmap and lead execution to build an exceptional customer experience that leverages technology and content to drive the success of our customers. Part of your work will be to develop a deep understanding of our customers and make data-driven product decisions supported by both metrics and user research. You’ll also be part of transformational cross-functional initiatives focused on building solutions to meet the needs of our customers throughout their journeys.