Senior Product Manager, Grading Operations

Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We’re always on the lookout for talented people to join our growing team.

Our services span collectible coins, trading cards, Funko Pops!, video games, event tickets, autographs, and memorabilia. Our subsidiaries include PSA, PCGS, WATA, Card Ladder, Goldin, and the Long Beach Expo collectibles trade show. Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 1,700 people across our headquarters in Santa Ana and offices in Jersey City, Seattle, Hong Kong, Paris, Shanghai, and Tokyo.

We’re transforming the collecting experience with technology that brings authentication, grading, and trading into the modern era. Our products are equalizing the playing field by providing tools that make complex research analytics — including pricing, scarcity reports, and historic sales data — accessible to every collector, old or new. Our product & engineering mission is to democratize technology while promoting innovation, collaboration, and continuous learning throughout the organization. 

Product and Design: Our Product and Design teams are helping to create a seamless user experience across various platforms to provide the most trusted services and delightful experiences for grading, protecting, managing, buying, selling, and sharing collectibles. Our grading operation processes millions of collectibles a year and serves as a research hub for collectors across collectible categories. By leading the standards in the collectibles industry, we have earned customer trust that we can leverage across our expanding product offerings such as Vault and Goldin Marketplace.

Team Overview

As a leader in the industry, Collectors values delivering customer delight through innovative solutions to continue to scale our global operations and presence. We’re looking for a Senior Product Manager with a similar passion and experience to join us and “Play to Win the Game” as we’re at the helm of a digital transformation.

In this role, you’ll be in the unique position to design the latest in manufacturing technical solutions, and partner with our Grading and Operations team. With our world-class teams, you’ll identify ways to add value to both our internal and external customers. 

This position is located at the PSA office in our Santa Ana headquarters. We believe that there is significant value in in-person collaboration especially for the highly cross-collaborative and complex projects this person will be driving. Thus, we are only considering local candidates that can travel to the office 3 days a week. This will be discussed further as part of the recruiting process. 

What you’ll do:

• Developing system and operational processes in collaboration with Operators and business partners; and implementing mechanisms to improve processes at scale. 
• Leading strategic roadmap prioritization processes with senior leadership
• Partnering with technical teams to build innovative solutions, managing multiple stakeholders
• Combine superior communication skills with the analytical horsepower to break down complex operational problems and possess a high sense of ownership and will to get stuff done.

About you: 

• 5 - 7 years of experience as a product manager with at least 2 years of experience  with products related to supply chain and/or manufacturing. 
• Expertise in designing with enterprise systems like CRMs, ERPs, Manufacturing Systems as well as with third-party API integrations and API documentation. Experience with chatbot and similar conversational AI tools is a plus!
• Led the ideation, development, and launch of innovative technical solutions to support supply chain and fulfillment operations
• Managing external vendors and cross-functional internal teams on scalable implementation projects through effective communications and alignment towards a shared vision
• Can operate within a enterprise ‘shared services’ architecture, with a “Get it Right” mentality and passion for delivering customer delight (for internal and external customers)
• Ability to gather, analyze and interpret data to make decisions to inform product opportunities

Salary Range:

The salary range for this position is $135,549 - $220,067. Actual compensation on this range varies based on a variety of non-discriminatory factors, including location, job level, experience, and skill set.

Candidates must be authorized to work in the United States. 

Reasons To Join Us: 

• Health Insurance: All full-time employees are eligible to enroll in Medical, Dental, and Vision
• 401(K) Matching Plan: We are proud to offer a competitive 401k matching plan to our employees to support their future financial goals
• Flexible Vacation: All full-time employees are eligible for flexible and paid vacation
• Flexible Hours: Many of our teams offer flexible schedules with varying shifts and will work with you to accommodate your needs
• Holiday Pay: All regular, full-time employees are eligible for ten company paid holidays
• Employee Discounts: Employees receive discounts on select grading services for approved submissions
• Fun Working Environment: Our team members are invited to participate in celebrations, holiday events, and team building activities
• Additional Benefits: Full-time employees are eligible for fertility, commuter, and educational assistance benefits.