Senior Product Manager – GoDaddy Payments Experiences

Location: 

This position is not eligible to be performed in Alaska, Colorado, Mississippi, North Dakota, or the Virgin Islands.

At GoDaddy the future of work looks different for each team. Some teams work in the office full-time, others have a hybrid arrangement (they work remotely some days and in the office some days). Once we can safely travel, you may occasionally visit a GoDaddy office to meet with your team for events or offsites.​ 

What you'll get to do...

Our Team focuses on building the experiences across the payments lifecycle, starting from commerce apps to enable the merchant to transact to dashboards, reports, and settings to manage and configure settings. While serving a diverse base of customers across segments & different stages in their business lifecycle. We our responsible for Online Pay Links and Virtual Terminal, Payments hub Product Offerings. Our Teams goals are focused on Transaction volume from apps & Net Promoter Score.

As a Senior Product Manager-GDP Experiences in the GoDaddy Payments and Platform team,

By its nature, payments involve a good deal of regulatory and fraud risk aspects, so your mission would be to build experiences that are intuitive & self-serviceable by users new to accepting payments. You will identify points of friction, build a business case, set requirements, and implement experience improvements directly driving activation & Net-promoter Score. This role requires one to serve as a hands-on analyst, resolving customer concerns, gathering data, and driving projects to completion.

• Set product strategy, identify and introduce new products and services to the GoDaddy Payments portfolio as well as ensure that our existing offerings provide great end-to-end experiences for customers.
• Develop a deep understanding of the GoDaddy customer segments, Payments, competitors, customer pain points, and major opportunities.
• Get ownership and freedom to iterate, experiment to improve our user experience to build meaningful engagement loops & experiences.
• Be a product leader, prioritize, work with multiple teams across software engineering, product management, legal, finance, and core commerce and payments businesses
• Manage weekly, monthly, and quarterly operational and project reporting to supervise progress, handle user problems, and continuously drive the organization towards our goals. Use components made by other teams to unlock new experiences while optimizing for time to market.
• Establish and lead operational working rhythms to partner & align with support, sales & other product teams to get inputs advising product decisions & ensure readiness to launch new features and improvements

Your experience should include...

Track record of working independently in a fast-paced, ambiguous environment with limited supervision. You learn fast, can quickly absorb the nuances of varied offerings as well as the behavior of GoDaddy Commerce internal systems.

• 3+ years of prior experience in building experiences & a record of improving engagement, retention, and Net Promoter Score ). Competent delivery of results and prioritize tasks in a fast-moving, dynamic environment.
• Experience & comfort in independently analyzing data to drive decisions & find opportunities using Mixpanel, Tableau, Looker or Full Story, Elastic search databases, SQL.
• Strong entrepreneurial spirit - hard-working, individually accountable & own the delivery & results
• Passion for understanding customer needs and using great design to elegantly solve problems. Ability to simplify requirements into wireframes & work with UX teams to translate them into effective user journeys across web & mobile.
• Experience in using tools like Jira, Miro, Microsoft Office, Sequence Diagrams, Flowcharts to effectively & efficiently communicate requirements
• Ability to build positive long-term relationships with both internal and external teams and influence them to deliver results.
• You have strong engineering competence and the ability to learn new technologies, partner closely with engineers on technical issues and groom, plan and refine requirements.
• Excellent communication and people skills -- can work well with teams at all levels, including VP-Level executives.
• Excellent organizational and communication skills, with high attention to detail
• Strong project management skills -- be comfortable in organizing and orchestrating sophisticated initiatives that require significant interactions across multiple teams.
• Analytical thinking - clear thinking, knowing when/how data is important, quick and articulate in written and verbal communication. Ability to break sophisticated directions into smaller steps, decisions, and tests
• Experience working on remote and distributed teams.

We've got your back... Enjoy our many benefits (My Wallet), including paid time off, 401k, equity grants and parental leave. Join one of our employee resource groups (Culture). Continue to have a side hustle, if you have one (we love entrepreneurs, remember?). Most importantly, come as you are and make your own way.

About us... GoDaddy is empowering everyday entrepreneurs around the world by providing all of the help and tools to succeed online. GoDaddy is the place people come to name their idea, build a professional website, attract customers, sell their products and services, and manage their work. Our mission is to give our customers the tools, insights and the people to transform their ideas and personal initiative into success. To learn more about the company, visit About Us (https://aboutus.godaddy.net/about-us/overview/default.aspx.) 

GoDaddy is proud to be an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of age, race, color, ethnicity, national origin, citizenship, religion, creed, sex, sexual orientation, gender, gender identity or expression (including against any individual that is transitioning, has transitioned, or is perceived to be transitioning), marital status or civil partnership/union status, physical or mental disability, medical condition, pregnancy, childbirth, genetic information, military and veteran status, or any other basis prohibited by applicable federal, state or local law. GoDaddy will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.

If you need help completing an application for a position with GoDaddy, please reach out to our Recruiting Team at [email protected].

 GoDaddy doesn’t accept unsolicited resumes from recruiters or employment agencies.