What is the type of contract for this position?

The contract for this position is a Full-time contract

What's the salary range for the Senior Product Manager position?

The suggested salary for this position is £98,768 - £123,854*

Is telecommuting possible for this position?

No, telecommuting is not possible for this position

Senior Product Manager job at GoCardless

About us

At GoCardless we believe bank payments are the best way to pay and get paid. We also believe that bank account data is a powerful tool to make better, faster decisions. We’re making it easy to use both- for businesses everywhere.

GoCardless is used for domestic and international payments by 85,000+ organisations and counting, processing more than $30 billion across 30 countries. We’re an award-winning London based fintech, with additional offices in Riga, Paris and Melbourne.

Product at GoCardless

We believe world-class Product Management is crucial to the continued success of our product and company. As a result, we’ve created an environment that ensures our Product Managers have the opportunity to constantly learn, are empowered to take calculated risks, and contribute to developing best practices that other companies emulate. Our goal is to be widely regarded as one of the best Product Management organisations.

Our Product team is focused on three areas:

Shaping the future of the product: As a product-led organisation, having a clear and well thought through product strategy is critical to our business. Product Managers work together to create this strategy, and are empowered to bring it to life with their teams.
Prioritising which problems to solve and why: We take a data-led approach to figuring out what problems we should solve and with what priority. We give our Product Managers the space to pose the right questions and empower them to make great decisions.
Delivering to solve these problems: We believe in a collaborative partnership where the Product team focuses on outcomes, while Engineering and Design focus on how we get there. Product’s main role in execution is to guide teams to stay on track to deliver the optimal product impact.

The role

You will be responsible for developing our payer proposition. GoCardless is used by tens of millions of payers each year, but so far we have done little to engage and build a relationship with them. Most still use our services without knowing.

We want GoCardless to become the easiest, and most rewarding way for payers to pay. In turn we want to use the relationship we build with our payers to enhance our service for our merchants. This means you’ll be exploring areas as varied as whether we can improve our paying experience, to whether we should offer rewards and incentives for paying with GoCardless.

This is a greenfield area for GoCardless, and comes with a high level of exec level engagement. You will need to work closely with your engineering team, taking a highly experimental approach to quickly validate ideas and prove we can create differentiated value in this space.

What excites you

Greenfield highly uncertain opportunities
Customer research
Product experimentation
Senior exec engagement

What excites us

Excellent customer research skills - both quantitative and qualitative
Highly competent with product experimentation and validation techniques
Exceptional communication with all audiences, ranging from executives to merchants and payers
Strong core product skills coupled with a commercial and business acumen
Comfort navigating uncertainty
Bonus for:
- Experience in greenfield initiatives, taking things from zero to one
- Working with consumer products

We don’t expect you to meet every requirement. If you’re excited by this role, we encourage you to apply.

(some of) The good stuff

Wellbeing - stay healthy with dedicated support and medical cover
Work away scheme - you can apply to work away from your country of residence for up to 90 days in any 12 month period
Adaptive Working - Our hybrid workplace model fosters collaboration and flexibility, with in-office days determined at team level
Equity - all permanently employed GeeCees receive equity so we can share in the success we achieve together
Parental leave - to suit everyone embarking on life's great adventure
Time off - generous holiday allowance, + 3 annual volunteer days, + 4 annual business-wide wellness days (‘GC Fridays’)

Life at GoCardless

We're an organisation defined by our values; We start with why before we begin any project, to ensure it’s aligned with our mission. We make it happen, working with urgency and taking personal accountability for getting things done. We act with integrity, always. We care deeply about what we do and we know it's essential that we be humble whilst we do it. Our Values form part of the GoCardless DNA, and are used to not only help us nurture and develop our culture, but to deliver impactful work that will help us to achieve our vision.

Diversity & Inclusion

We’re building the bank payment network of the future and our ambition is to move money anywhere, for anything, for anyone. If we’re going to achieve this goal, we need to build a team of ‘GeeCee’s’ that is as wonderfully diverse as the world we live in - with a multitude of perspectives, experiences & backgrounds.

We’ve got a long way to go, but here’s how we’re doing as of June 2023;

42% identify as women

28% identify as Black, Asian, Mixed or Other

9% identify as LGBTQIA+

9% identify as neurodiverse

2% identify as disabled

We’re rooting for you during your application and GoCardless aims to provide reasonable adjustments to make our recruitment process as remarkable and accessible as we can. Please speak to your Talent Partner if you need extra support.

If you want to learn more, you can read about our Employee Resource Groups and objectives here as well as our latest D&I Report

Sustainability

We’re committed to reducing our impact on the environment, leaving a more sustainable world for future generations. In 2021 we became co-founders of the Tech Zero coalition, a group of businesses committed to taking climate action as part of the UNFCCC Race to Zero. We aim to reduce our impact and to create positive change on the natural world. Check out our sustainability action plan here.

Find out more about Life at GoCardless via Twitter, Instagram and LinkedIn.