Senior Product Manager

What if your work could drive change in a globally established industry, shaping processes that touch every corner of the world? At Forto, we are at the forefront of change, harnessing the power of Generative AI to revolutionise logistics and freight forwarding.. We want to reinvent digital supply chains to be transparent, frictionless and sustainable. From day one, our mission has been to simplify global trade - creating a seamless and efficient logistics process.  

Our team is hard-working, constantly seeking to maximise the impact of their work, but we put our people first, always winning with care. We value efficient systems and swift, direct communication. We want everyone to have their time to speak, so that we can embrace diverse perspectives to help drive towards solutions always. 

About the role 

As a senior product manager within OpsTech, you will conceptualize, build, launch and iterate on a product vision, strategy and roadmap for maximizing our Operational productivity. The ability of optimizing operational workflows across the shipment lifecycle at scale is a key competitive driver in the FreightForwarding industry. Here at Forto we are at the forefront of solving this challenge by deploying the latest Tech, from leveraging LLM AI models to building our proprietary solutions. If you are passionate about solving critical problems with tangible impact on our Operations and Customer experience, this role is for you. 

Key Responsibilities

• Collaborate with the business teams (Operations, Finance, Accounting, etc.) and downstream Product teams to establish product vision, strategy and roadmap. 
• Be the expert in knowing who your customer is and what problems you are solving for, always taking decisions in favor of the customer
• Coordinate with cross-functional teams to design, develop, test, and launch innovative solutions. Being excellent at change management is key.  
• Work with our Data Science team and explore opportunities to deliver superior productivity  
• Work closely with the engineering team to ensure timely delivery of high-quality products.
• Prioritise product initiatives effectively in collaboration with key stakeholders.
• Lead requirement gathering efforts, through consulting stakeholders and analysing relevant data sources
• Define and track key metrics to measure product success and identify opportunities for improvement.
• Conduct market research and competitor analysis to identify opportunities for innovation and improvement
• Think creatively and solve interesting problems in a fast-paced environment
• Embrace challenges, persist and learn through support and feedback

Minimum Qualifications

• At least 4+ years of product management experience, with a proven track record of successful feature/product delivery from start to finish.
• Experience with AI implementations (LLM, ML, OCR, etc) 
• Enthusiasm and leadership skills with the ability to influence across the organisation. Ability to push back or challenge stakeholders in the organisation while maintaining great relationships. 
• Solid experience in working with operation and business teams. You are familiar with process optimization approaches and know how to drive change management initiatives across the organisation.
• Strong analytical and critical thinking skills with high attention to detail. Ability to ramp up quickly and become an expert across our business.
• Proven self-starter who can identify new opportunities, develop strategies to drive growth, and push projects forward, as well as a desire to push innovation
• Strong communication skills and intuition for communication strategy at every level -- within teams, within the company, to customers, and other audiences.

Preferred Qualifications

• Background in freight forwarding, logistics or supply chain management

Additional Content

Don’t fit all of our criteria? That’s okay! We know that you might be hesitant to apply if you don’t meet all our requirements, but here at Forto, we pride ourselves on embracing diverse perspectives and celebrating potential. If you are passionate about this position and the Forto values, please apply anyway. There could be a place for you in this role - or another one that’s a perfect fit!

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Forto is an internationally growing company

Company language: English 17+ offices across Europe & Asia 800+ employees 30+ nationalities represented 2500+ customers

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Team:

• At our core, we are in love with progress and cannot cope with the standstill.
• We are constantly striving for ways to be even better tomorrow. We are facilitators, we are explorers, we are visionaries.
• Forto provides a sense of belonging, where everyone has equal access to opportunities, career advancement and recognition. It stands for a workplace where people from all walks of life, with diverse perspectives and experiences can do their best work, while being their authentic selves. That’s why we encourage people of all backgrounds, genders, ages, races, religions, and abilities to apply for our opportunities!

Work Life:

• Experience a company culture where we work on eye level and knowledge sharing, as well as mentoring is on our daily agenda.
• We love our work and tackling business challenges but also believe in the importance of having a healthy balance with our personal life. That's why we appreciate a flexible work setup that fits around family, friends, and physical health.
• We have the freedom to work in a hybrid setup.

Company Offering:

Sustainability Team Emission Offsetting Green Energy Organic Food Paperless Office

Inspiring Office Spaces Flexible Working Hours Team & Company Events Hybrid Work

Peer Learning Program Mentorship Program Leadership Training L&D Budget

Best Onboarding Program Visa & Relocation Support Remote Onboarding Buddy Program