Senior Product Manager, Fan Experience

TIDAL is a global music platform that helps fans and artists fully immerse themselves in their love of music. By helping artists with their business so they can focus on their craft and offering experiences that elevate how fans engage with music, artists and each other, TIDAL is the best platform for artists, fans, and all things music.

Available in 61 countries, the streaming service has more than over 100 million songs and over 650,000 high-quality videos in its catalog, along with original video series, podcasts, thousands of expertly curated playlists, and artist discovery via TIDAL Rising. TIDAL is available in Free (US only), HiFi, and HiFi Plus tiers, with the HiFi Plus membership offering access to immersive audio features like Master Quality Authenticated (MQA) recordings, Dolby Atmos Music, and Sony’s 360 Reality Audio recordings; for a higher monthly fee that TIDAL redistributes back to artists.

TIDAL is part of Block, Inc. (NYSE: SQ), a global technology company with a focus on financial services.

For more information, please visit www.tidal.com.

We are looking for a senior, analytical product manager to lead product development for TIDAL’s fan experiences. In this role, you’ll own the products and services that extend beyond streaming, designed to meaningfully connect fans with their favorite artists, with each other, and with music at large in order to drive economic empowerment for music creators.  You will work closely with engineering, design and analytics to build these products, and partner with product marketing to bring them to market and drive business goals.  You will be expected to deeply understand our audience’s needs, to be able to quickly change course as we learn more, and to ruthlessly prioritize opportunities and resources. Fan initiatives go hand in hand with our work on our streaming and for artists, so as a senior PM, you’ll lead coordination efforts across these verticals.

Qualifications
 

• 8+ years of product management experience or related/equivalent experience 
• Experience shipping and iterating on growing products that required partnering across multiple teams 
• Ability to both operate at a strategic level and dive deep into the details and technical complexity with ease
• Strong product vision, founded in an analytical and metrics-driven approach that uses data and experimentation to guide decisions and strategy
• A demonstrated ability to independently lay out and test clear hypotheses 
• Obsessive about design and user experience
• Experience guiding company best practices around product management and product organizational effectiveness
• Have a passion for improving creator economic outcomes

As an early member of the PM team, you will help formalize and scale the function, including defining organizational best practices and TIDAL’s product culture, all while leading product strategy at large. This role is remote-friendly. 

You Will:

• Define product strategy: 
  • Identify market opportunities and build business cases to drive product strategy, leading discovery internally and externally
  • Develop and socialize a deep understanding and empathy for fans and artists as well as other key players in the music creation and distribution ecosystem
  • Proactively coordinate strategic and execution decisions across Artist and Fan product efforts
  • Manage a broad set of internal stakeholders to ensure we are building the right products, tracking success metrics, and communicating developments
  • Engage the right stakeholders and senior company leaders to align resources and prioritization
• Drive execution: 
  • Define, document, and communicate objectives, product requirements, and constraints for product initiatives and releases
  • Partner with engineering, design, product marketing and analytics to develop and communicate a clear roadmap while  executing on initiatives from ideation through delivery 
  • Collaborate with other PMs and internal functions on sequencing and dependency management 
  • Work cross-functionally with our customer support, growth and brand teams to identify pain points and determine high-impact opportunities to drive product usage and retention

• 8+ years of product management experience or related/equivalent experience 
• Experience shipping and iterating on growing products that required partnering across multiple teams 
• Ability to both operate at a strategic level and dive deep into the details and technical complexity with ease
• Strong product vision, founded in an analytical and metrics-driven approach that uses data and experimentation to guide decisions and strategy
• A demonstrated ability to independently lay out and test clear hypotheses 
• Obsessive about design and user experience
• Experience guiding company best practices around product management and product organizational effectiveness
• Have a passion for improving creator economic outcomes

Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.

Zone A: USD $202,500 - USD $247,500
Zone B: USD $192,400 - USD $235,200
Zone C: USD $182,300 - USD $222,800
Zone D: USD $172,200 - USD $210,400

To find a location’s zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information. 

Full-time employee benefits include the following:

• Healthcare coverage (Medical, Vision and Dental insurance)
• Health Savings Account and Flexible Spending Account
• Retirement Plans including company match 
• Employee Stock Purchase Program
• Wellness programs, including access to mental health, 1:1 financial planners, and a monthly wellness allowance 
• Paid parental and caregiving leave
• Paid time off (including 12 paid holidays)
• Paid sick leave (1 hour per 26 hours worked (max 80 hours per calendar year to the extent legally permissible) for non-exempt employees and covered by our Flexible Time Off policy for exempt employees) 
• Learning and Development resources
• Paid Life insurance, AD&D, and disability benefits 
• Additional Perks such as WFH reimbursements and free access to caregiving, legal, and discounted resources 

These benefits are further detailed in Block's policies. This role is also eligible to participate in Block's equity plan subject to the terms of the applicable plans and policies, and may be eligible for a sign-on bonus. Sales roles may be eligible to participate in a commission plan subject to the terms of the applicable plans and policies. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.

US and Canada EEOC Statement

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. 

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page.

Additionally, we consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis.

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.