Senior Product Manager, Data Regulation

Product Managers at Klaviyo have mastered the craft of Product Management. They are highly-skilled practitioners, who have been directly responsible for driving significant business outcomes. At Klaviyo, you’ll work in the kind of high-growth environment that offers unlimited potential. The potential to be a driving force that achieves even greater business outcomes, and the potential to coach and mentor the next generation of Product Managers. Klaviyo’s fast growth will ensure that opportunities abound. Please note that this is a hybrid role located in Boston that requires 3 days/week in our office. Fully remote candidates will not be considered at this time. 

About the Team

This role will operate cross-functionally across Klaviyo’s Data Infrastructure teams, as well as with other parts of the R&D organization, to support Klaviyo’s investments in how we process and control data as a platform.

About the Role

As the Product Manager for our Data Regulation & Expansion, your responsibilities include working closely with Klaviyo’s Legal and Compliance teams to understand how Klaviyo needs to invest further to stay ahead of changes in the regulatory landscape of data protection and data privacy. You will also shape the roadmap, project plans, and detailed requirements around key investments related to the categories of data Klaviyo processes, and how we operate as a data processor.

How You’ll Make a Difference:

• The ultimate measure of success for Product Managers at Klaviyo is driving business outcomes. That’s why we focus on tracking, analyzing, and improving metrics for each area of our product, with a steadfast focus on driving the results we target. 
• We cannot build products that exceed our customer’s expectations without truly understanding those customers. That’s why Product Managers at Klaviyo spend a significant amount of time interacting with customers, internal or external. At Klaviyo, knowledge about our customers is power.
• Product Managers at Klaviyo think deeply, quickly, and analytically. The rigor of thought is extreme here so we can ensure we’re making the best decision possible at all times. You should love to tease out problems, break them down to small, digestible pieces, and put them back together elegantly.
• Someone who joins Klaviyo must be exceptional at articulating their thinking through the written word. As a company, our success is gated on collectively being great and prolific communicators.

What You’ll Do:

• Manage and evangelize a roadmap - You will prioritize all potential projects for your product area—after synthesizing customer feedback, business context, competitive or market context, and any other relevant inputs—and focus on those with the largest impact. You will evangelize your work through effective storytelling, collaborating with all teams within the company and all parties outside of the company to be most effective in your role.
• Translate complex problems into elegant solutions - You will define the customer problems we need to solve, who we are solving them for, and what it means to solve those problems. You will explore all angles of a problem space to ensure we move iteratively in the right direction, writing clear and comprehensive requirements artifacts in collaboration with your team to guide new work forward.
• Ship features - You will get value into customer hands. For all of the work that goes into planning and coordination, we stay focused on delivering improved solutions and experiences every day. You will work agilely, but also sweat the details. You are passionate about making sure that every experience is understood, anticipated, and optimized for desired usage and adoption outcomes.
• Learn - You will be a voracious learner.  A lack of experience or knowledge around a challenge is an invitation to dive deep and become an expert in that area. You should love learning and tackling new challenges.

Who You Are:

• 5+ years of product management experience
• Enjoys working in areas with heavy legal or regulatory requirements
• Strongly preferred experience working on products or projects related to GDPR compliance, processes highly regulated categories of data such as PHI, and/or data controllership
• Are passionate about Product as a craft, and love building amazing B2B SaaS products
• Resourceful and flexible when faced with greenfield opportunities 
• Track record of owning products and delivering impact with quantifiable measures of success

Your First 90 Days

In your first 30 days, you will get acclimated to Klaviyo and our product:

• During the first two weeks, you will be immersed in an onboarding program that introduces you to the company and the product.
• Spend time in Support, helping customers work through issues.  There’s no better way to get a holistic understanding of the product, and to get to know our customers.
• Be introduced to everyone you will need to know in order to be successful in your role.

In your first 60 days, you will become a valuable member of the team:

• Take ownership of a key area of the product, and become the go-to expert for that area.
• Have a quick impact by starting to define first key projects and/or project milestones

In your first 90 days, you will continue to increase your influence:

• Formulate or help refine the strategy and roadmap for your product area.
• Start contributing to knowledge sharing with the larger product team.  We value learning and growth very highly.
• Start coaching and mentoring other Product Managers at Klaviyo, helping them benefit from your experience and knowledge.