What is the type of contract for this position?

The contract for this position is a Full-time contract

What's the salary range for the Senior Product Manager, Customer Success position?

The suggested salary for this position is $149,000-$204,500*

Is telecommuting possible for this position?

No, telecommuting is not possible for this position

Senior Product Manager job at Gatik

Who we are:

Founded in 2017, Gatik is the leader in autonomous middle mile logistics. We deliver goods safely and efficiently using medium duty trucks with a focus on short-haul, B2B logistics for Fortune 500 customers such as Walmart and Loblaw. Gatik enables our customers to optimize their hub-and-spoke operations, enhance service levels and product flow across multiple locations while reducing labor costs and meeting an unprecedented expectation for faster deliveries.

About the role:

We are looking for an experienced Product Manager with a strong background and proven track record in developing, launching, and scaling products. In this role, you will lead the charge to deploy, improve, and scale our autonomous vehicle fleet across multiple customers and geographies. In addition, you’ll be in charge of deeply understanding customer needs and satisfaction with the deployed product to feed back into product development.

This role is hybrid at our Mountain View, CA office!

What you will do:

Lead the product deployment for all operational customers today across US and Canada, ensuring that the design vision for the Autonomous Vehicle is correctly implemented on the ground
Primary point of contact with customers, gathering requirements and feedback from ongoing deployments to incorporate into product development
Work closely with product managers, user researchers, and designers to create a seamless, user driven product experience
Interface with teams across Gatik to ensure customer success, including Business Development, Operations, and Procurement
Identify dependencies on hardware and infrastructure teams and collaborate with them to ensure alignment

What we’re looking for:

Bachelor’s degree, preferably in engineering or a related field
MBA or advanced degree (preferred)
5+ years of product management experience
5+ years business development, sales or other customer relationship management experience
Experience deploying products at scale and conducting user research
Experience working with UI/UX designers and user researchers
Experience owning a product end-to-end, from definition to launch Experience working with distributed field operations
Experience working with autonomous vehicles, robotics or trucking (preferred)

More about Gatik:

With headquarters in Mountain View, CA and offices in Canada, Texas, Louisiana and Arkansas, Gatik is establishing new standards of success for the autonomous trucking industry every day. Visit us at Gatik for more company information and Jobs @ Gatik for more open roles.

Gatik News:

-America’s Best Startup Employers of 2022

-Gatik has been named as a 2023 FreightTech 25 winner!

-Gatik and Walmart Achieve Fully Driverless Deliveries in 2021

-50 List of Most Promising Artificial Intelligence Companies of 2021

-Gatik and Loblaw achieve First Fully Driverless Deployment in Canada in 2022

-Gatik CEO Gautam Narang was Named Among the Most Exceptional Entrepreneurs of 2022

-Co-founder and Chief Engineer, Apeksha Kumavat, Recognized on the Inc. 2022 Female Founders 100 List

Taking care of our team:

At Gatik, we connect people of extraordinary talent and experience to an opportunity to create a more resilient supply chain and contribute to our environment’s sustainability. We are diverse in our backgrounds and perspectives yet united by a bold vision and shared commitment to our values. Our culture emphasizes the importance of collaboration, respect and agility.

We at Gatik strive to create a diverse and inclusive environment where everyone feels they have opportunities to succeed and grow because we know that together we can do great things. We are committed to an inclusive and diverse team. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.

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Senior Product Manager, Customer Success

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