What is the type of contract for this position?

The contract for this position is a Full-time contract

What's the salary range for the Senior Product Manager, Customer Onboarding position?

The suggested salary for this position is $138,000-$184,000*

Is telecommuting possible for this position?

Yes, telecommuting is possible for this position

Senior Product Manager job at Boulevard

BOULEVARD | ABOUT US

Boulevard was founded with the fundamental belief that personal care should be convenient for all. Our mission is to maximize the potential for salons and spas, as well as the clients they serve.

Developed in collaboration with industry-leading owners and operators, our scheduling, point of sale, and conversation platform was carefully designed to drive revenue, automate workflows, and convert customers from visitors into valuable, long-term clients. By facilitating a better, personalized experience across every transaction and interaction, Boulevard’s technology not only helps salons and spas to survive but thrive. Take a look at how we (and YOU) can make that happen.

INSPIRE INNOVATION

We are diligent about solving hard problems and are not afraid to challenge conventions or question the status quo. If our ambitions aren't terrifying, we aren't pushing ourselves enough.

We have an insatiable curiosity and embrace experimentation. We believe that simple solutions require the most sophistication and we design each and every detail to maximize potential, power, and impact. Do our values match? Read through our story and what we value the most.

Come do the best work of your life at Boulevard.

As a Senior Product Manager at Boulevard, you will develop effective product strategies and roadmaps based on market research and customer feedback while collaborating with cross functional teams. You will utilize creativity and design sensibility to define solutions that resonate with our clients and users.

Product is a vital part of Boulevard. We appreciate Product Managers who think deeply, speak clearly and embrace feedback and collaboration.

What you'll do here:

• Work closely with users to identify their biggest problems and develop elegant, creative solutions to address their needs. Translate businessrequirements from users and enterprise clients to execution and delivery

• Optimize the Boulevard platform with consistent membership improvements, membership perks and other add-ons

• Provide product perspectives, assess opportunities and formulate strategies

• Clearly communicate product plans, context and results to team and across the organization

• Evoke your passion and drive to change consumer finance for the better

• Manage feature prioritization and trade-offs, balancing quick wins and platform investments

• Establish, monitor, and measure success metrics after launch. Consistently integrate behavioral data and client and user feedback into key product decisions

• Define the key objectives and ensure KPIs are tracked for measuring success

What you’ll need to thrive:

Experience: Multiple years of experience working in Product Management with a track record of delivering high quality digital consumer experiences in catalog systems, POS platforms, and configuring CPQ's

Self Starter: The ability to manage multiple projects with minimal supervision or direction

High Quality Communicator: Top notch negotiator, with excellent written and verbal communication skills and ability to use technical background to interface with technical teams

Timely: Able to prioritize and meet deadlines

Detail-Oriented: Ability to manage and track budgets for software licenses including software lifecycles

BONUS POINTS Previous experience at a tech start-up | Fintech or SaaS product experience

BENEFITS

In addition to the wonderful people, you’ll get to work with (meet some of them here!) and challenging projects that’ll push you - Boulevard is here to make sure you’re always at the top of your game emotionally, mentally, and physically.

Take a break whenever you need to with our flexible vacation day policy.

Fully remote so you can choose where you want to work.

Health is a priority, sowe’ve got you covered with dental, medical, vision, and life insurance.

Investing in the future with a 401(k) matching option.

Work from home stipend every month.

Family planning resources and specialized support programs.

Boulevard Bucks Learning & Development program allows employees to explore businesses in the market we serve.

Equity: get ahead on the ground floor and grow with Boulevard.

NOT CONVINCED?

Hear what Leo, one of our architects, says about life at Boulevard.

Read through what our customers are saying about our product.

Check out our latest product release and how we’re continuously working to improve.

Our team values and celebrates our diverse backgrounds. Being open about who we are and what we do allows us to do the best work of our lives. We believe in equal opportunity for all, and you should too.

Boulevard Labs, Inc. is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. All employment decisions at Boulevard Labs, Inc. are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

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Senior Product Manager, Customer Onboarding

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