What is the type of contract for this position?

The contract for this position is a Full-time contract

What's the salary range for the Senior Product Manager (Customer Experience) position?

The suggested salary for this position is $95,000-$125,000

Is telecommuting possible for this position?

No, telecommuting is not possible for this position

Senior Product Manager job at Back market

Back Market is the world’s leading refurbished electronics marketplace with a team of 700 people, powering operations in 17 countries (and counting!).

Named one of the World's Most Innovative Companies by Fast Company in 2019 and again in 2021, our mission is simple: empowering people to consume tech sustainably by offering folks a high quality, accessible, and more eco-friendly alternative to buying new electronics. Why? Refurbished tech helps lower our collective environmental impact. We have indeed contributed to avoid the production of 963,226 tons of CO2e worldwide since our launch in 2014.

Be part of an exciting and growing international adventure that will change the way the world consumes tech.

We are looking for an experienced Product Manager who will be accountable for delivering a best-in-class after-sales experience for our customers, agents, and sellers. This person will craft product experiences, new interfaces, and flows to improve productivity in our after-sales and support functions. The primary goal is to ensure our agents have the most optimal system to get the right information and tools to provide an excellent experience for every Back Market customer.This is an exciting opportunity to contribute significantly to the overall business from our most strategic global market.

YOUR MISSION: 🥇

You will be the entry point for all stakeholders and other teams to understand the short, medium, and long-term priorities and translate the BackMarket vision and OKRs into an Agent Efficiency vision and roadmap.
You will be the daily partner of the Engineering Manager. Your ownership lets you adjust priorities, communicate, and work closely with engineers to ensure our quality standards.
You will create, maintain, and deliver features in collaboration with business stakeholders, designers, and engineers.
You will work cross-functionally (with Quality, Service, Supply, Design, Research, etc.) to ensure your product fits perfectly into the Back Market experience.

YOU ARE IN THE RIGHT PLACE IF: ⭐

You have a minimum of 4 years as a Product Manager in an Agile environment (preferably in customer care, marketplace, and/or scale-up environments).
You have shaped product discovery and delivery according to agile principles.
You have outstanding written & oral communication in English.
You have evidence of strong collaboration in cross-functional team environments, esp. with engineering and senior leadership.
You exhibit a growth mindset and expertly balance user and business impact
You are comfortable navigating ambiguity and solving problems while always thinking about relevant data and the user.
You have a strategic and straightforward vision of your product. For you, the product must amplify the value of business expectations.
You have an analytical mind having experienced monitoring key performance indicators / being able to define targeted increments.

This position has an estimated annual base salary range of $95,000 to $125,000, plus opportunities for equity. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to demonstrated skill set, years and depth of relevant experience, and some role-dependent factors such as prior experience in a PM role. We welcome direct conversations with each candidate about compensation in all of our initial calls.

WHY SHOULD YOU JOIN US ? ✌🏼

- An attractive salary that comes with equity options, health insurance, paid maternity and parental leave, 401K, commuter benefits, mental health support, and more,

- Flexible working hours and hybrid models that let you choose which days you to work in the office and at home (because work-life balance is an individual right).

- Professional development programs, internal mobility, and the opportunity to make your career what you want it to become.

- A meaningful mission. But also fun. We're serious about changing the landscape of the electronics industry and we like to keep things spicy.

- A booming scale-up: we are rapidly growing in Europe, the USA and in Asia!

- Welcoming, safe, and inclusive working environment where everyone's opinion, differences, and backgrounds are heard and respected.

Back Market is an Equal Opportunity Employer which means we pledge to not discriminate against employees based on race, color, religion, sex, national origin, age, disability or genetic information.. If reasonable accommodations are needed for the interview process, please do not hesitate to discuss this with the Talent Acquisition Team.

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Senior Product Manager (Customer Experience)

YOUR MISSION: 🥇

YOU ARE IN THE RIGHT PLACE IF: ⭐

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