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Foxit is remaking the way the world interacts with documents through advanced PDF technology and tools. We are a leading global software provider of fast, affordable, and secure PDF solutions that are used by millions of people worldwide. Winner of numerous awards, Foxit has customers in more than 200 countries and global operations. We have a complete product line and an exciting and aggressive development schedule. Our proven PDF technology is disrupting the status quo establishment and has accelerated our company growth. We are proud to list as customers Google, Amazon, and NASDAQ, and with your skills and help, we plan to add many more. Foxit has offices all over the world, including locations in the US, Asia, Europe, and Australia. For more information, please visit https://www.foxit.com.
The Senior PM for Customer Data Platform will drive the product requirements that define how Foxit One products and services measure and optimize key data metrics for our customers. This role will have a cross-functional relationship with multiple internal groups, including Foxit’s Licensing Management System, Operation Dashboard System, and other key internal systems. This will require developing a collaborative working relationship with IT, R&D, UI/UX, Sales, and Marketing to decide how we best utilize key customer metrics to improve Foxit’s products, message customers to improve discoverability and usability of key features and services, and drive future product development based on customer feedback.
Key tasks
- Work with Foxit’s IT team to define product requirements for the company’s License Management System
- Work with R&D to refine ongoing requirements for Foxit’s Operation Dashboard System to measure and analyze key customer usage metrics.
- Utilize metrics to recommend product improvements for feature discoverability and usability of PDF Editor.
- Collaborate with Sales and Marketing to define and implement in-product customer messaging capabilities to improve customer retention and adoption.
Responsibilities
- Analyze, recommend, and collaborate with product managers and business stakeholders to coordinate and implement the development of new features and services.
- Build the strategy and roadmap of Customer Data Dashboard to implement the shared vision of the organization.
- Help define the success metrics of the data platform and own metrics and outcomes that contribute meaningfully to business goals outcomes.
- Work with external partners to integrate key functionality into our SaaS offerings.
- Master usage analytics, support, and marketing data to define programs to analyze customer needs and trends.
- Connect with customers (internal and external) to identify needs and requirements and synthesize findings into product programs to ensure customer success and adoption.
- Collaborate with sales and marketing to support product launches by providing sales enablement tools such as key feature/benefits; product positioning; competitive intelligence; and other data content or training.
What You'll Need For Success
- 5+ years of product management experience with SaaS products and Cloud services.
- Obsession with the end-to-end customer journey from product discovery, trial to product conversion and use.
- Demonstrate ownership of problems and the ability to drive issues to resolution with minimum management oversight
- Broad knowledge of the requirements gathering and development process for hosted services
- Experience and professionalism in communicating with and supporting external partners and customers.
- Experience working with multi-cultural, worldwide, cross-functional teams
Additional responsibilities
- Formulate, organize, and monitor inter-connected projects
- Decide on suitable strategies and objectives
- Coordinate cross-project activities
- Develop and control deadlines, budgets and activities.
- Apply change, risk and resource management.
- Assess program performance and aim to maximize ROI
The role description doesn't fit 100%? But you have the feeling that Foxit could give your career a boost? Let's talk anyway and tell us your story! We are still growing, and some job profiles are not written yet!
Foxit is a progressive, open-minded meritocracy. What you’re capable of matters, the rest doesn’t. (We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.)
For US Positions: Being authorized to work in the U.S. is a precondition of employment. Foxit Software will not sponsor applicants for work visas.
Questions & answers for this position
- What is the type of contract for this position?The contract for this position is a Full-time contract
- What's the salary range for the Senior Product Manager, Customer Data Platform position?The suggested salary for this position is $155,000 - $204,500*
- Is telecommuting possible for this position?No, telecommuting is not possible for this position
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