Gong unlocks reality to help people and companies reach their full potential. The patented Gong Revenue Intelligence Platform™ empowers customer-facing teams to take advantage of their most valuable assets – customer interactions, which the Gong platform automatically captures and analyzes. Gong then delivers insights at scale, empowering revenue and go-to-market teams to determine the best actions for winning outcomes. Thousands of innovative companies like Morningstar Inc., Paychex, LinkedIn, Shopify, Slack, SproutSocial, Twilio, and Zillow trust Gong to power their customer reality. Gong is an award winning company and was recognized on the Inc 5000 (#99), Forbes Cloud 100 (#14), LinkedIn Top Start Ups (#2), and Great Places to Work lists in 2021.
Location Requirement: Bay Area / San Francisco (Hybrid In-Office). Candidates in other US locations may be considered.
As Senior Product Manager focused on our corporate segment (customers with <1500 employees), you will drive the product strategy for a critical part of Gong’s business, ensuring that we continue to scale efficiently and effectively. You will help a fast growing roster of more than 3000 customers get the maximum value from one of the best-loved software products on the market (the #1 ranked software product on G2 for the last 2 years).
Responsibilities:
- Deeply understand our corporate customers’ businesses, such as their strategic drivers, important personas, technology stacks, and key workflows, to uncover and anticipate what they need in order to deploy Gong to maximum effect. Make use of available sources of aggregated customer data (including our own Gong instance) to inform your perspective
- Identify and prioritize product enhancements that will unlock new corporate sales opportunities for Gong plus maximize adoption and value realization for existing corporate customers
- Collaborate with customer marketing, success, and education teams to develop best practices, playbooks, and other assets which support a high quality, scalable customer journey
- Develop tools and processes to help articulate Gong’s value back to customers at scale
- Collaborate closely with the core PM team, based in Israel, to ensure that roadmap decisions are informed by your deep understanding and product vision for the corporate segment
- Where necessary, define potential solutions and provide customer context to jump start the design and development process. Be a voice and advocate for corporate customers within the product team
- Work directly with our corporate sales and customer success teams to identify and remove internal points of friction related to the product, which impede business velocity or scale
Qualifications:
- 5+ years of work experience in product management roles, with relevant experience in high scale B2B software businesses strongly preferred
- Excellent product research and analytical skills; uncovering the meaning behind quantitative and qualitative customer data
- Outstanding communication at all levels and audiences
- Strong cross-functional influence and ability to drive an agenda with a wide ranging team
Perks & Benefits:
- We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family’s needs.
- For most plans, Gong pays 100% of the premiums for employees and 50% of premiums for dependents.
- 401K program to help you invest in your future.
- Education & learning stipend for personal growth and development.
- Flexible vacation time to promote a healthy work-life blend.
- Paid parental leave to support you and your family.
- Company-wide recharge days each quarter.
- Work from home stipend to help you succeed in a remote environment
Gong is an equal opportunity employer. We believe that diversity is integral to our success, and do not discriminate based on race, color, religion, age, or any other basis protected by law.
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