Senior Product Manager, Core Experience

Reverb is the largest online marketplace dedicated to buying and selling new, used, and vintage musical instruments. Since launching in 2013, Reverb has grown into a vibrant community of buyers and sellers all over the world. By focusing on inspiring content, price transparency, musician-focused eCommerce tools, a music-savvy customer service team, and more, Reverb has created an online destination where the global music community can connect over the perfect piece of music gear.

We believe that music makes the world a better place, which is why our mission is to make the world more musical. Through Reverb Gives, a portion of every sale provides youth music education programs across the world with instruments they need to make music.

Reverb believes in empowered product teams, where Product Management, Design, and Engineering actively partner to solve real customer problems.

The Core Experience PM will be a part of the Core Team, which is committed to the foundational building blocks of Traffic, Experience, and Enablement that power all of Reverb. The Core Experience PM will work across the Core Team - from our Product Catalog to SEO squads - to conceptualize, build and test ways to make the core Reverb shopping experience as intuitive as possible.

This is a full-time position based in Chicago, reporting to the Director of Product Management. We are open to remote hires within multiple states as well as candidates local to Chicago, IL. For candidates who will work remotely, visit this link for a list of approved locations. 

Responsibilities

• Serve as the main steward of our users’ top and mid-funnel discovery journey, defining and validating user personas, and collaborating across the organization to solve user problems

• Partner with Engineering, Design, Research, and subject matter experts across our SEO, Content and Catalog teams to build and optimize a scalable new page structure 
• Work closely with Analytics to ensure that product changes can be tested and measured for continuous learning
• Build and own an outcome-focused roadmap, weighing competing needs and changing requirements to prioritize the most impactful work
• Own the performance, measurement and communication of business impact and outcomes driven by your team’s work
• Ensure priorities are understood across the Core Team 
• Work with team members across the organization on an ongoing basis to identify and evaluate opportunities to solve user problems

• 3+ years of relevant software/web product management work, UX experience preferred
• Exceptional project management and organizational skills
• Demonstrated ability to use data and analysis for product planning and determining the impact of projects
• A bias for action when facing competing priorities in a way that keeps the team focused, while demonstrating progress to internal partners
• Technical fluency and experience participating in technical discussions and running meetings with technical and business stakeholders alike
• Outstanding written and verbal skills
• Familiarity with e-commerce strategies, SEO and two-sided marketplace dynamics

Reverb offers compensation packages that include base, bonus, and equity in the form of Etsy restricted stock units. Some of our key benefits include:

• 100% paid premiums for medical, dental, and vision coverage for the employee, spouse or domestic partner, and all eligible dependents. Medical coverage includes gender affirming care coverage (you read it right: no premiums!)
• Life, AD&D, and supplemental long-and short-term disability insurance
• A matching 401(k)
• A generous PTO policy that includes vacation, sick/mental health days plus 11 paid holidays and two floating holidays
• 18 weeks of gender-neutral parental leave for the birth or adoption of a child
• Up to $25,000 reimbursement of adoption and/or surrogacy related expenses
• Paid sabbatical program
• $1,000 annual work/life stipend
• Access to free supplemental online mental health services and care
• Ways to give back to your community through a charitable contribution match and volunteer time off

At Reverb, we believe that a diverse, equitable and inclusive workplace makes us a more relevant and resilient company. We welcome people from all backgrounds, ethnicities, cultures, and experiences. Reverb is an equal opportunity employer. We do not discriminate on the basis of race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender identity or expression, veteran status, or any other legally protected status. We will ensure that individuals with disabilities are provided a reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.

We know that the impostor syndrome and confidence gap are real. Please do not hesitate to apply!

#LI-DC