Senior Product Manager, Content Evaluation

Etsy is the global marketplace for unique and creative goods. We build, power, and evolve the tools and technologies that connect entrepreneurs with buyers around the world. Etsy, Inc.'s 'house of brands' portfolio has expanded to now include four individually distinct ecommerce brands -- Etsy, fashion resale marketplace Depop, musical instrument marketplace Reverb, and Brazil-based handmade goods marketplace Elo7. As an Etsy employee, you'll tackle unique problems alongside talented coworkers committed to Keeping Commerce Human. We're large enough that you'll focus on meaningful, complex challenges, but small enough that you can make a rewarding impact.

What’s the role?
Etsy seeks a Senior Product Manager for the Platform Protection Engineering team! This team builds user experiences, automated detection systems, and enforcement mechanisms that help our Trust & Safety team keep the platform safe from policy-violating users and content!

This role is key in crafting, managing, and delivering on our vision and product strategy for risk detection and automated enforcement. Your focus in 2022 is to scale Trust & Safety’s detection and enforcement capabilities around bad content on Etsy. This role will work with Data Science and in particular Computer Vision, reducing reliance on traditional rules-based detection.

This is a full-time position reporting to the Group Product Manager. For this role, we are considering candidates based in Ireland who are either remote, flex, or office-based. Etsy offers different work modes to meet the variety of needs and preferences of our team. Learn more about our flexible work options and vaccination policy here.

What’s this team like at Etsy?

• Work cross-functionally with partners in engineering, design, T&S operations, research, and analytics.
• Actively chip in to solving consumer-facing problems, developing strategies and roadmaps, as well as carrying out those plans.

Here’s a taste of some of the problems we’re solving today:

• Develop learning controls that are capable of sifting through large amounts of data to proactively identify items that violate Etsy policy.
• Improve our customer-facing flagging tools that allow the Etsy community to report issues so that we collect more accurate signals about shop and item quality, and use this user-generated data to improve our automated detection.
• Develop systems that empower Risk Analysts and enforcement teams to spot emerging trends and quickly deploy risk interventions at scale.

What does the day-to-day look like?

• Partner closely with product leads and key business partners to refine and extend the long-term vision strategy for the Trust & Safety ecosystem of detective controls.
• Derive insights from user and transactional data to develop machine learning model requirements in collaboration with Risk Analysts, Data Science, and Engineering.
• Work collaboratively with Architecture, Product, and Engineering teams to develop and deliver products that are scalable and reliable.
• Enrich automated risk controls that reduce common risks across the selling and buying journey by minimizing financial loss without affecting the lifetime value, conversion rate, and engagement of “good” users.
• Prioritize product features through continuous iteration, user research and analysis, and experimentation when appropriate.
• Of course, this is just a sample of the kinds of work this role will require! You should assume that your role will encompass other tasks, too, and that your job duties and responsibilities may change from time to time at Etsy's discretion, or otherwise applicable with local law.

Qualities that will help you thrive in this role are:

• 3-5 years combined product management and risk experience with a focus on abuse, content moderation, and/or risk detection.
• Experience leading technical products from inception to launch.
• Excited and passionate about solving customer problems, both internal and external.
• Experience with using both qualitative and quantitative data to make product decisions. You also know when and how to balance data with intuition.
• You’re capable but stay humble. You’re naturally curious and are always asking questions to better identify the problem at hand.
• Committed to collaboration and clear communication: you know how to drive decision making with Ops, Engineering, Product Design, Analytics, and Research.
• Great to have: Hands on experience with Trust & Safety applications of machine learning.
• Strong belief in Etsy’s vision, mission and values.

If you're interested in joining the team at Etsy, please send a cover letter and resume telling us why you'd be right for the position. As you've hopefully seen already, Etsy is a place that values individuality and variety. We don't want you to be like everyone else -- we want you to be like you! So write to us and tell us what you're all about.

At Etsy, we believe that a diverse, equitable and inclusive workplace makes us a more relevant, more competitive, and more resilient company. We encourage people from all backgrounds, ages, abilities, and experiences to apply. Etsy is an equal opportunity employer. We do not discriminate on the basis of race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender, gender identity or expression, pregnancy or caregiver status, veteran status, or any other legally protected status. We will ensure that individuals with disabilities are provided reasonable accommodations to participate in the job application and interview process, to perform essential job functions, and to receive other benefits and privileges of employment. While Etsy supports visa sponsorship, sponsorship opportunities may be limited to certain roles and skillsets.

Many Etsy roles are open to remote candidates, and you'll be able to identify which ones within the location header of each job description. We're open to remote hires from all U.S. states except Hawaii and Alaska. For candidates who will work remotely from Colorado, visit this link for information related to Colorado's Equal Pay for Equal Work Act.