What is the type of contract for this position?

The contract for this position is a Full-time contract

What's the salary range for the Senior Product Manager, Communications position?

The suggested salary for this position is $149,000 - $199,500*

Is telecommuting possible for this position?

No, telecommuting is not possible for this position

Senior Product Manager job at Capital

We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talent team.

We are looking for a Sr/Principal Product Manager to own and drive the tools we use to interact with customers. You will be responsible for owning and developing the capabilities of our existing communication channels including, in-app messages, native notifications and emails as well as innovating new communication channels to engage with customers. This role requires a hands-on approach, requiring strong technical and analytical proficiency, as well as the ability to understand the needs of our customers to ensure we deliver the personalised communication experience they expect.

What you will do:

Own and manage existing communication tools for email and notifications
Innovate and deliver new communications to engage customers
Drive a critical programme to support hyper-personalised communications based on customers needs and activity
Drive KPIs that support activation, retention and re-engagement
Build and maintain an efficient roadmap of initiatives that support our Customer Experience, Marketing, Customer Support and Local teams engage our audiences in unique ways
Organisation of communication between mobile teams, understanding the value of client-server interaction. Development of new APIs and oversee development
Create visualiused reports using Tableau and other data systems highlighting engagement statistics and identifying areas of improvement to test and deploy
Planning experiments and running A/B testing
Monitor system performance including the reputation of email servers bounce, and avoiding getting into spam
Ensure we meet compliance requirements surrounding customer communications
Understand the architecture of tracking systems, cross-system, and how to get the most out of tools like AppsFlyers, Firebase, and Google Analytics.

Requirements:

Demonstrated experience owning and managing multi-channel communication systems
Strong customer first approach to prioritisation of tasks whilst delivering against the KPIs of the business
Management experience overseeing communications roadmap and delivering results across multiple stakeholders and teams
Strong technical skills to understand our communication systems, their operation and optimise efficiency and performance
Proficiency of data analytics, visualisation and report creation using Tableau and BI teams
Experience working with cross functional (virtual) development teams
Proficiency with using applications and tools (Postman, dbeaver, Tableau, Jira, Confluence, Google Docs/Sheets/Slides)

Preferable:

Prior experience working within digital Trading or FinTech companies
Understanding of communication compliance requirements for Trading firms

You will hold:

A willingness to work in a rapidly changing circumstances
A results and KPI driven mindset
A data-driven approach to your work
An ability to work with distributed teams efficiently
An ability to prioritise your work effectively
Strong communication and conflict resolving skills

What you get in return:

For starters, a competitive salary, medical insurance, and pension fund.

You get to work with a dynamic, fast-growing company that rewards talent, initiative and creativity and offers rapid career progression. Additional paid days-off and the opportunity to work with one of the smartest teams on the market.

We allow our people to work flexibly if they wish to and don’t like to micromanage their working lives. Things like employee well-being and work-life balance are embedded in our company culture.

Be part of the leading digital assets movement and elevate your career with us!

We are looking for all sorts of talent and have a number of vacancies. (Developers, designers, creatives, strategists and crypto enthusiasts).

Send us your resume and maybe there is a place for you in our team.

Job listing or not, we always have a place for the right people!