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About Kraken
As one of the largest and most trusted digital asset platforms globally, we are empowering people to experience the life-changing potential of crypto. Trusted by over 8 million consumer and pro traders, institutions, and authorities worldwide - our unique combination of products, services, and global expertise is helping tip the scales towards mass crypto adoption. But we’re only just getting started. We want to be pioneers in crypto and add value to the everyday lives of billions. Now is not the time to sit on the sidelines. Join us to bring crypto to the world.
To ensure Kraken is the right fit for you, please ensure you read Kraken Culture Explainedto find out more about us!
You’ve been there. Frankly, we all have. You’ve received an extremely relevant and important message from a brand or company you love. It’s just what you were looking for. Bliss. It feels like a magic trick. But chances are you’ve also been spammed incessantly about things you don’t care about. Or you’ve received a message when it’s too late to be practical or useful. When it comes to consumer communication, it truly is the best and worst of times.
Kraken is looking for a Sr. Product Manager who will build novel, scalable communication products and services for Kraken. Your role is fundamentally multi-dimensional. You obsess about the customer experience, working with cross-functional teams to guarantee that our communication is world-class, regardless of the channel of delivery (e.g., email, push, SMS) or content (e.g., marketing, transactional, etc.). You ensure that scalability is built into our future, making hard trade-offs between build vs buy decisions. You view everyone as a customer, building solutions not just for our customers but also internal teams who use your products and services to achieve their business objectives. If you can pivot between product strategy, hard technical challenges, content quality and governance, and data management, then this is the role for you.
The successful candidates should thrive in a fast-paced, collaborative, process-driven environment and be able to adapt and adjust. The position requires interaction with a wide variety of internal stakeholders at various levels of the organization. Candidates must possess the ability and willingness to balance consumer needs with business priorities and articulate the rationale behind decisions. There's rarely a boring day in crypto, and we're looking for people who want to be part of this exciting ecosystem!
This is a fully remote role, we will consider applicants based throughout the world.
Responsibilities
- Drive the development of the product strategy, roadmap, and implementation phases
- Work with customers and stakeholders to define and develop product requirements
- Drive group alignment around product features to enable efficient roadmap execution
- Articulate metrics, requirements, goals, and features to all relevant stakeholders
- Stay on top of regulatory developments, industry trends and internal initiatives
- Develop product documentation including specification, wireframes and process flows
- Ensure proper integration and scalability of shared systems, products and tools
Requirements
- 6+ years of product management experience
- Understanding of product management principles and best practices
- Experience and knowledge of cryptocurrency highly preferred
- Demonstrable experience as the advocate for the customer when adding new services
- Macro-to-micro versatility: strategic mindset coupled with a keen attention to detail
- Well-rounded interpersonal skills, and experience interacting with diverse personalities
- Outstanding organizational skills and the ability to balance multiple priorities
- Exceptional communication and presentation skills
We’re powered by people from around the world with their own unique and diverse experiences. We value all Krakenites and their talents, contributions, and perspectives, regardless of their background. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgable about crypto!
As an equal opportunity employer we don’t tolerate discrimination or harassment of any kind. Whether that’s based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.
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Questions & answers for this position
- What is the type of contract for this position?The contract for this position is a Full-time contract
- What's the salary range for the Senior Product Manager, Communication Platform position?The suggested salary for this position is $149,000 - $198,500*
- Is telecommuting possible for this position?Yes, telecommuting is possible for this position
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