Senior Product Manager

About the Department

Emerging Technologies & Incubation (ETI) is where new and bold products are built and released within Cloudflare. Rather than being constrained by the structures which make Cloudflare a massively successful business, we are able to leverage them to deliver entirely new tools and products to our customers. Cloudflare’s edge and network make it possible to solve problems at massive scale and efficiency which would be impossible for almost any other organization.

About Cloudflare Area 1

At Cloudflare Area 1, our mission is to protect people and companies from hackers.  We do this by blocking phishing attacks -- which are the #1 cause of security breaches that lead to stolen customer data and serious financial damage to large companies.  

Our cloud-based cybersecurity solution is unique in the market because it preempts attacks before employees can even click on malicious emails. Major accounts in financial services, healthcare, consumer products, and other industries rely on Area 1 to protect their companies and their customers.  

About the Role:

We are looking for an experienced product leader to join the team building the next generation of security products targeted for the enterprise markets. The role will be responsible for inbound as well as outbound activities. It requires business acumen and technical expertise. Your job as the product owner will be to define the next generation features for our Cloud Email Security products, interface with customers and analysts, set pricing, do competitive analysis and positioning, and enable our sales and partners.

What you’ll do

As a member of the growing team of product managers your responsibilities include:

• Own the product vision for your area. Ensure that it aligns with the overall product and company vision.
• Be an expert on the domain, the market, the trends. Evangelize the vision constantly so all stakeholders are aligned, have context and understand where we are going.
• Represent the customer. Be the champion and voice of customers. Build intimate, personal customer relationships. Bring the customer's voice into the creation process.
• Manage the roadmap. Make tough tactical prioritization decisions while helping the company think long-term. Build trust with stakeholders by maintaining an understandable, accurate roadmap.
• Author use cases and prioritize requirements based on specific real-world product applications and extrapolate detailed product requirements for the scenarios.
• Collaborate across teams. We win or lose as a team. Product managers play a critical role in creating alignment between engineering teams and stakeholders. A collaborative attitude is essential to the job.
• Measure success. Own the measures used to define success for your product. Success measures must be defined at the inception of a product and tracked throughout its lifecycle. Make measures visible to all stakeholders and interpret them into actionable conclusions and new hypotheses.
• Develop new opportunities. With your finger on the pulse of the market, the customers and the engineering teams, you are uniquely positioned to discover and develop new opportunities.

Examples of desirable skills, knowledge and experience

The ideal candidate is entrepreneurial-minded and thrives in a fast-paced and goal-driven environment. You have outstanding communication and collaboration skills and are able to work with a diverse group, get consensus, and drive the product forward. You are execution focused and emphasize getting things done while paying attention to important details. You have several years of experience working with enterprise, SaaS, or security technologies. You have a passion for building SaaS products and want to solve the problems of performance, security, and reliability of the Internet.

• 6+ years of product management or equivalent experience with demonstrated ability to discover opportunities, and then define and deliver products
• Exceptional communication, presentation, organizational and analytical skills
• Manage product releases in close collaboration with engineering and security teams.
• Manage product pricing and support sales and partner enablement activities.
• Engage with customers for product adoption and future direction and manage the product roadmap
• Strong customer and stakeholder empathy. You must be not only the voice of the customer, but at various times the voice of marketing, finance, engineering, support and ops. You must be able to channel many points of view.
• Must be able to define and manage complex process and/or product issues of a broad scope using independent judgment
• Experience balancing execution, agility, and culture at a fast growing business.
• Experience partnering closely with Product Design to deliver engaging user experiences
• Familiarity with modern software development practices used to build and deploy applications.
• Experience with customer research. You know when and how to get feedback from the customer base to keep projects moving in the right direction.

Bonus Points

• BS/MS in a technology field
• Experience with analyzing data for trends and answers to questions using systems like SQL or Amplitude, Big Query
• Experience working with frontend development teams

JOB ID #SM_151