Binance logo
Binance

Senior Product Manager (Chatbot)

Full-timeProduct Manager$160,000 - $204,750*
Asia
Paid time off
Learning and development budget
This job offer is closed.
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Binance is the leading global blockchain ecosystem and cryptocurrency infrastructure provider whose suite of financial products includes the world’s largest digital-asset exchange.
Our mission is to accelerate cryptocurrency adoption and increase the freedom of money.

If you’re looking for a fast-paced, mission-driven organization where opportunities to learn and excel are endless, then Binance is the place for you.

Responsibilities

  • Responsible for the overall planning, design, delivery and promotion of CS bot management platform(knowledge base, chat flow, ticket center, etc.)
  • Use big data and AI to improve the working efficiency of CS operations including corpus training, SOP design, assistant reply and case summary, etc.
  • Collaborate closely with cross-functional teams including engineering, UI/UX design, and CS operations team to achieve product objectives.
  • Review CS bot KPI and user cases regularly and find valuable insights to guide product improvements.

Requirements

  • Bachelor degree or above.
  • Must have product design experience in CS bot.
  • Have a good communication skills with multiple stakeholders.
  • Process strong data analysis and user insight skills
  • Excellent problem solving and analytical skills

Working at Binance
• Be a part of the world’s leading blockchain ecosystem that continues to grow and offers excellent career development opportunities
• Work alongside diverse, world-class talent in an environment where learning and growth opportunities are endless
• Tackle fast-paced, challenging and unique projects
• Work in a truly global organization, with international teams and a flat organizational structure
• Competitive salary and benefits
• Flexible working hours, remote-first, and casual work attire

Learn more about how Binancians embody the organization’s core values, creating a unified culture that enables collaboration, excellence, and growth.

Apply today to be a part of the Web3 revolution!

Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.

By submitting a job application, you confirm that you have read and agree to our Candidate Privacy Notice.
Questions & answers for this job
  • What is the type of contract for this job?
    The contract for this job is a Full-time contract
  • What's the salary range for the Senior Product Manager (Chatbot) position?
    The suggested salary for this job is $160,000 - $204,750*
  • Is telecommuting possible for this job?
    No, telecommuting is not possible for this job
About Binance
Binance is a cryptocurrency exchange which is the largest exchange in the world in terms of daily trading volume of cryptocurrencies.
Website
Industry
Bitcoin, Cryptocurrency
Founded
2017
Size
1000+ employees

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