What is the type of contract for this position?

The contract for this position is a Full-time contract

What's the salary range for the Senior Product Manager (Chatbot) position?

The suggested salary for this position is $160,000-$204,750*

Is telecommuting possible for this position?

No, telecommuting is not possible for this position

Senior Product Manager job at Binance

Binance is the leading global blockchain ecosystem and cryptocurrency infrastructure provider whose suite of financial products includes the world’s largest digital-asset exchange.

Our mission is to accelerate cryptocurrency adoption and increase the freedom of money.

If you’re looking for a fast-paced, mission-driven organization where opportunities to learn and excel are endless, then Binance is the place for you.

Responsibilities

Responsible for the overall planning, design, delivery and promotion of CS bot management platform(knowledge base, chat flow, ticket center, etc.)
Use big data and AI to improve the working efficiency of CS operations including corpus training, SOP design, assistant reply and case summary, etc.
Collaborate closely with cross-functional teams including engineering, UI/UX design, and CS operations team to achieve product objectives.
Review CS bot KPI and user cases regularly and find valuable insights to guide product improvements.

Requirements

Bachelor degree or above.
Must have product design experience in CS bot.
Have a good communication skills with multiple stakeholders.
Process strong data analysis and user insight skills
Excellent problem solving and analytical skills

Working at Binance

• Be a part of the world’s leading blockchain ecosystem that continues to grow and offers excellent career development opportunities

• Work alongside diverse, world-class talent in an environment where learning and growth opportunities are endless

• Tackle fast-paced, challenging and unique projects

• Work in a truly global organization, with international teams and a flat organizational structure

• Competitive salary and benefits

• Flexible working hours, remote-first, and casual work attire

Learn more about how Binancians embody the organization’s core values, creating a unified culture that enables collaboration, excellence, and growth.

Apply today to be a part of the Web3 revolution!

Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.

By submitting a job application, you confirm that you have read and agree to our Candidate Privacy Notice.

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Senior Product Manager (Chatbot)

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