Senior Product Manager, Care Marketplace

About the Senior Product Manager, Care Marketplace at Headspace Health:

Headspace Health exists to improve the health and happiness of the world. Headspace Health brings together the world’s most popular meditation app—recommended as “best meditation app” by the Wirecutter from the New York Times—with one-on-one mental health care provided by highly trained and credentialed providers, anytime and anywhere you need it.

The Care Marketplace team makes sure that our supply of care providers (i.e., coaches, therapists and psychiatrists) matches the demand from the people who are eligible for our care services.

We’re hiring a Senior Product Manager, Care Marketplace to be a key contributor on this cross-functional team. Reporting to the Director of Product, Marketplace, you will drive software and operational investments that allow us to better forecast and meet dynamic supply and demand. Sample investments include predicting coaching and clinical supply and member demand and providing a signal about available supply to other parts of the business, as well as specific applications like care-provider/member matching, and prediction of churn, cancellations, and no-shows.

This is a senior individual contributor role in a critical part of our business. You will work in close collaboration with multiple teams including operations, machine learning, analytics, marketing, and partnership teams

Your work will contribute to the long term sustained profitable growth for our company so we can unlock access to mental healthcare for millions at scale.

How your skills and passion will come to life at Headspace Health:

• Lay out a comprehensive strategy and product roadmap for improving marketplace forecasting and our ability to meet demand. As part of this work, Identify, prioritize, and drive machine learning investments that will improve our marketplace forecasting and ability to meet demand.
• Product manage our forecasting of supply and demand, and work with teams across the business to leverage this forecasting in our user experience, member outreach, and demand generation activities.
• Manage stakeholder communication of your projects, including, but not limited to executives.
• Use your awareness of machine learning limitations and pitfalls, including bias and limited explainability, to guard against introducing systems or processes that are not consistent with Headspace Product & Content Development Principles, including “building in belonging” and “stop to bias check.”
• Drive cross-functional stakeholders to data-driven decisions that are inline with company OKRs.
• Up-level your fellow product managers by introducing new practices that improve team effectiveness and cohesion.

What you’ve accomplished:

• 5+ years of product management experience at a software company, preferably including healthcare experience.
• Demonstrated experience driving projects that significantly and positively impacted key company goals.
• Practical product management experience with different types of machine learning applications, where you gained a knowledge of the promise and limitations of machine learning.
• Technical depth and understanding, achieved through a formal degree program or hands-on experience.
• Experience managing cross-functional stakeholders in a complex environment
• Ability to self-serve data from various analytical systems to answer key business questions.
• Excellent written and oral communication skills, including the ability to effectively present technical concepts to non-technical audiences.

Pay & Benefits:

The base salary range for this role is determined by a number of factors, including but not limited to skills and scope required, relevant licensure and certifications, and unique relevant experience and job-related skills. The base salary range for this role is $104,981-$157,476.

At Headspace Health, cash salary is but one component of our Total Rewards package. We’re proud of our robust package inclusive of: base salary, stock awards, comprehensive healthcare coverage, monthly wellness stipend, retirement savings match, lifetime Headspace membership, unlimited, free mental health coaching, generous parental leave, and much more. Paid performance incentives are also included for those in eligible roles. Additional details about our Total Rewards package will be provided during the recruitment process.

How to get started:
If you’re excited by the idea of seeing yourself in this role at Headspace Health, please apply with your resume.

Our Commitment to Diversity & Inclusion:

Diversity, Equity, Inclusion, and Belonging (DEIB) is at the heart of our mission to improve the health and happiness of the world. At Headspace Health, we are committed to bringing together humans from different backgrounds and perspectives while providing employees with a safe and welcoming work environment free of discrimination and harassment. We continuously strive to create a diverse and inclusive environment where everyone can thrive, feel a sense of belonging, and do impactful work together. As an equal opportunity employer, we prohibit any unlawful discrimination against a job applicant on the basis of their race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, family or parental status, disability*, age, veteran status, or any other status protected by the laws or regulations in the locations where we operate. We respect the laws enforced by the EEOC and are dedicated to going above and beyond in fostering diversity across our workplace. 

*Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Headspace Health. Please inform our Talent team by filling out this form if you need any assistance completing any forms or to otherwise participate in the application or interview process.

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