Senior Product Manager - Banking Operations

While we seek to automate as much as possible, some processes still require human touch. The Banking Operations product team at Mercury builds internal tools to create magical experiences not only for our customers, but for our internal teams–allowing them to work as efficiently and intelligently as possible. You’ll help shape processes and tools including deposited check review, transaction disputes, transaction monitoring, and our internal case management system.

As a Product Manager at Mercury, you will collaborate with designers, engineers, and other key partners to ship high quality products to our customers. You’ll be accountable for understanding customers and the business, developing strategy, prioritizing the roadmap, and keeping the team unblocked and executing at a high-level.

You will keep the team outcome-oriented — using qualitative and quantitative metrics to guide decision-making. Further, you will ensure the entire team feels a sense of ownership over product direction and results. While you will focus on a particular area, you’ll develop a point of view on how our products fit into Mercury more broadly — working with teams like Core Product, Onboarding, Growth, Legal, and Compliance.

As part of the journey, we would expect you to:

• Gain a deep understanding of our current and potential customers’ needs.
• Gain a deep understanding of the market and Mercury’s products today.
• Leverage data and research to inform decision making.
• Create clarity and ensure the team is tracking to the roadmap of what we are building.
• Collaboratively prioritize and detail projects with designers and engineers.
• Develop strong, collaborative partnership within your team, execs, and broadly within Mercury.

Some things that might make you successful in a role like this:

• Empathize with customers — know how to understand customer needs and translate those into products and value props that resonate with end users.
• Understand data — be able to use data to inform decisions and set success metrics.
• Understand research — collaborate with design to run exploratory and usability focused research.
• Identify great products — help your design partner deliver valuable experiences.
• Prioritize requirements — define and deliver on focused specs.
• Manage large projects — balance a variety of stakeholders to ensure a project stays on track and is delivered at high quality.
• Communicate clearly — keep technical and non-technical partners on the same page throughout projects, using both verbal and written language.
• Collaborate with engineers and designers — foster a strong relationship and working model with your closest collaborators ; ensure everyone feels heard on product direction.
• Drive accountability — hold yourself and others accountable in service of great work.

Our salary ranges are based on paying competitively for our size and industry, and all employees receive salary + equity + benefits. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, skillset, and balancing internal equity relative to peers at the company.

The ranges shared are for the expectations as laid out in the job description, however we are often open to a wide variety of profiles, and recognize that the person we hire may be less experienced or more senior than this job description as posted. If that ends up being the case, the updated salary range will be communicated with you as a candidate.

The salary range for candidates in the US is $180,000–$207,000.

The salary range for candidates in Canada is CAD 133,500–184,000.

Mercury is a financial technology company, not a bank. Banking services provided by Choice Financial Group and Evolve Bank & Trust, Members FDIC.