Senior Product Manager, Authentication and Access Controls

Upwork ($UPWK) is the world’s work marketplace. We serve everyone from one-person startups to over 30% of the Fortune 100 with a powerful, trust-driven platform that enables companies and talent to work together in new ways that unlock their potential.

Last year, more than $3.3 billion of work was done through Upwork by skilled professionals who are gaining more control by finding work they are passionate about and innovating their careers.

The Trust & Safety team’s mission is to be the world's most trusted work marketplace. We deliver on this mission through the implementation of policies and products that ensure we maintain a credible and safe work marketplace. As our Sr. Product Manager responsible for Authentication & Access Control, you’ll build products and introduce experiences that shape how we protect the work marketplace of the future, by ensuring account security and enabling effective access controls for both individual and enterprise customers.

You'll partner with investigators, analysts, policy, detection, and intelligence teams to prevent circumvention, build robust authentication and two-step verification flows that ensure strong security, while carefully avoiding impacting good users.You’ll also partner with Enterprise account managers, designers and cross-functional Product and Engineering teams to develop the architecture that large businesses need to be successful on Upwork.

Your Responsibilities:

• Define the strategic vision for developing the infrastructure and product experiences needed to maintain strong account security while enabling Upwork's largest customers to continue to grow

• Develop a prioritized product roadmap aimed at improving overall account security, and expanding SSO capabilities

• Drive a multi-year roadmap focused on building robust tools & capabilities for Enterprise users

• Deliver measurable results to protect our customers from account take-overs, while unlocking Enterprise growth through improved access controls that meet Enterprise needs.

What it takes to catch our eye:

• At least 2 years prior experience as a product manager in a technical capacity, partnering trust & safety, B2B, risk management or Compliance teams

• Experience working closely with investigators and/or account managers to ensure a healthy balance between solving for risks, while enabling healthy growth

• Experience working effectively to lead large cross-functional teams in rolling out complex product flows with seamless user experiences

• Experience working with Enterprise teams or customers to build solutions that enable growth and meet the unique needs of larger customers

• A strong belief that you don’t need to sacrifice security in order to deliver exceptional customer experiences

• Insatiable curiosity and an eye for anomalies and risks

• Creativity and a desire to try out of the box solutions - and comfort abandoning those approaches quickly if they don't work.

• An ability to transition seamlessly between highly quantitative areas and areas with no data and limited known information.

• Flexibility to adapt to constantly evolving goals and priorities

Come change how the world works.

At Upwork, you’ll shape talent solutions for how the world works today. We are a remote-first organization working together to create exciting remote work opportunities for a global community of professionals. While we have physical offices in San Francisco and Chicago, currently we also hire full-time employees in 19 states in the United States. 

Our vibrant culture is built on shared values and our mission to create economic opportunities so that people have better lives. We foster amazing teams, put our community first, and have a bias toward action. We encourage everyone to bring their whole selves to work and grow together through development opportunities, mentorship, and employee resource groups. Oh yeah, we’ve also got amazing benefits.

Check out our Careers page to learn more about the employee experience.   

Upwork is proudly committed to recruiting and retaining a diverse and inclusive workforce. As an Equal Opportunity Employer, we never discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

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