What is the type of contract for this position?

The contract for this position is a Full-time contract

What's the salary range for the Senior Product Manager - Attendee Transactions position?

The suggested salary for this position is $132,000-$184,000*

Is telecommuting possible for this position?

Yes, telecommuting is possible for this position

Senior Product Manager - job at Eventbrite

THE CHALLENGE

Eventbrite has built its business on empowering event creators with solutions to enable their success.

In the process, we have touched millions of event creators and consumers, helping them get together, explore their interests, and pursue their passions through live experiences. Now, we’re embarking on a journey to make our platform even more powerful and intuitive for our most valuable creators. Our ability to securely manage millions of transactions at scale is as critical to our success as the ability to seamlessly refund an order or help an attendee transfer their event to another day. In order to manage both sides of the spectrum, we are on the hunt for an energetic Product Manager who puts the customer first, is passionate about user experience and lives and breathes data to make decisions.

THE TEAM

You’ll be joining a global team of experienced and talented Product Managers, Engineers, and Designers who are focused on building a product that empowers and enables customers to participate in great live experiences. We are passionate about events, motivated, collaborative, and a fun-loving team responsible for a high-growth, global business.

THE ROLE

Most refund processes are not user-friendly, painful, and confusing. You will be responsible for defining a vision, strategy and leading a team in executing a roadmap that takes this frustrating, complicated and inefficient experience and turns it into a competitive advantage that delights both event organizers and attendees. You must be a creative thinker who thrives on complicated challenges, always seeing the forest and the trees. You will make data-driven product decisions supported by both metrics and user research. You will work cross-functionally with multiple stakeholders and will collaborate with product managers, engineers, and designers within and across other business units. Your ultimate goal is to build a high-quality product that will engage and retain consumers.

YOU WILL

Lead the ideation, research, design, development and launch of user-centric products
Define clear vision & strategy and support your product team in understanding customer/ stakeholder pain points and requirements, develop strong roadmaps and executing on them
Understand user needs; identify and define product requirements using data and metrics to inform your strategy and success criteria
Create clear goals for the team. Drive product development with a world-class team of Engineers, Designers and Analysts to deliver impact for our business and users.
Work cross-functionally with experts across the organization and collaborate with stakeholders and engineers, as well as partners in policy, legal, and operations.

THE SKILL SET

4-7 years of product management experience
Excellent written and oral communication skills
Self-starter with proven track record of execution and results
Proven ability to work cross-functionally, collaborate, influence, and work as part of a team
Data-driven approach with the ability to leverage data to make decisions
Expert in using analytics tools including basic SQL, Google Analytics, and A/B testing
User-centric development approach and deep empathy for your users
Strong business acumen and judgement
Ability to influence team members across all departments and levels of the organization
User-first mindset with experience in user research and testing

BONUS POINTS

Experience or knowledge of eCommerce platforms/ marketplaces
Strong track record of launching intuitive user experiences for complex transactional systems like payments
Passion for live events, frequently attending events and buying tickets online

WHAT WE OFFER

At Eventbrite, we strive to support our Britelings and their loved ones through different stages of life with robust and attractive benefits, financial and physical wellness options, and great perks.

In addition to offering a competitive salary and company stock, we have other great benefits available. In the Briteland, you’ll find great medical plans, fertility and adoption benefits, wellness reimbursement, generous parental leave, on-site services, and much more.

We care about your mental health and wellbeing

Our employees enjoy free coaching sessions with Modern Health. We also offer free therapy sessions with a psychologist. You’ll also have access to private medical insurance for you and your family, that includes dental care. And if you like sports, we have our wellness program to pay for your gym expenses.

Ongoing training and career development is an important part of our culture

We offer unlimited access to courses in Udemy, language exchange programs, internal training, Briteling talks, workshops and weekly sessions with our CEO

Work-life balance is extremely important to us

Our employees can choose what works best for them: work in one of our offices, be fully remote or the best of both worlds! We believe in a flexible working environment to allow Britelings to perform at their best ensuring a healthy work-life balance. We have recently implemented Britebreak Fridays: all Britelings turn off their computers and take the first Friday of every month off to focus on their wellbeing.

ABOUT EVENTBRITE

Eventbrite is a global self-service ticketing and experience technology platform that serves a community of nearly one million event creators in over 180 countries. Since inception, Eventbrite has been at the center of the experience economy, transforming the way people organize and attend events. The Eventbrite platform provides an intuitive, secure, and reliable service that enables creators to plan and execute their live and online events, whether it's an annual culinary festival attracting thousands of foodies, a professional webinar, a weekly yoga workshop or a youth dance class. With over 300 million tickets distributed to more than 4 million experiences in 2019, Eventbrite is where people all over the world discover new things to do or new ways to do more of what they love.

IS THIS ROLE NOT AN EXACT FIT?

Eventbrite is a proud equal opportunity/affirmative action employer supporting workforce diversity. We do not discriminate based upon race, ethnicity, ancestry, citizenship status, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), marital status, registered domestic partner status, caregiver status, sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, genetic information, military or veteran status, mental or physical disability, political affiliation, status as a victim of domestic violence, assault or stalking, or other applicable legally protected characteristics.

Applicant Privacy Notice

Eventbrite believes that vaccines are one of the most powerful tools to fight COVID-19 and save lives. It aligns to our mission to bring the world back together through live experiences. Proof of completed COVID-19 vaccination will be required for all US applicants and employees to enter any Eventbrite office and/or interact in a physical setting with Eventbrite employees. Eventbrite will consider exceptions to this policy for medical or religious reasons on an individualized basis.

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Senior Product Manager - Attendee Transactions

YOU WILL

THE SKILL SET

BONUS POINTS

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