Senior Product Manager: App

Viator’s mission is to bring more wonder into the world. To bring extraordinary, unexpected, and forever-memorable experiences to more people, more often, wherever they’re traveling, wherever they are. In doing so, Viator elevates thousands of businesses, large and small, along the way.

We’re the largest marketplace of our kind: a single place where travelers can book more than 300,000 tours, experiences, and activities. We’re used by millions of travelers to find everything from walking tours and wineries, to cooking classes and catamarans, to sailing and spelunking, to bus tours and breweries. 

The Viator product team is looking for a Senior Product Manager to work on the Viator app. You will have extensive experience in mobile app development and management, with a proven track record of delivering high-quality apps to users worldwide. You will work with cross-functional team members and will rely heavily on both qualitative and quantitative data to make informed decisions; you should also be a whiz at mobile apps tracking and analysis.

You are creative and passionate about delivering mobile products that people love to use, incorporating the principles of mobile app experience design to deliver amazing market leading products. You have extensive experience in defining goals, prioritizing roadmaps, finding the right tools, monitoring KPIs, all to create the best experience for our customers. You will work closely with Engineering, Design, UXR, Product Marketing, Analytics, Customer Experience, Brand and Product leadership to deliver real impact for our business and users. You are a self-starter, who thrives in a fast-paced dynamic environment. Your communication skills allow you to excel at collaborating in a Global team environment, working in several time zones.

As a Senior Product Manager of the Viator app, you'll have the opportunity to work on one of the world’s leading platforms in travel and help millions of users to do more with Viator.

At Viator, you will have the opportunity to work in a fast-growing environment where you will have a lot of ownership while being part of the TripAdvisor family ensures you will have the support needed to exceed your goals.

Summary of essential job functions

• Manage the core product lifecycle of the app (which includes feature iterations and new feature development): from ideation, discovery, design & development to release.
• Prioritize opportunities in line with our app product strategy as well as by leveraging data to make sure we work on what brings most value to our users and Viator.
• Collaborate with UX/UI designers to create wireframes, user flows, and prototypes that meet user needs and business requirements.
• Work with engineering teams to ensure timely and high-quality delivery of features and enhancements.
• Leverage user research, conduct user testing, and gather feedback to continuously improve the experience and champion the voice of the customer.
• Find and evaluate problems to solve, rather than just document stakeholder requirements.
• Communicate the state of projects across teams, stakeholders as well as executives.
• Manage and prioritize the team’s feature backlog to ensure focus on key objectives.
• Partner with the rest of the Product organization to continuously improve our processes.

Minimum requirements

• 5+ years' experience in a product role for a consumer facing app.
• A passion for creating user-centric products.
• Desire to work in a fast-paced, results drive environment with a diverse set of responsibilities.
• Proven ability to create, analyze and communicate analytics and performance metrics.
• Outstanding verbal, written and presentation skills.
• Strong time-management skills and ability to prioritize.
• Proficiency with agile development
• Familiarity with UI/UX tech stack - Figma, Miro etc
• Thorough understanding of the app ecosystem e.g., App Store Connect and Google Play Developer
• Experience with app analytics tools like Data.ai, Firebase, Appbot would be a huge plus.
• Solid analytical capability and experience in A/B testing
• Ability to collaborate with a global team, across multiple time zones.
• Be prepared to work out of usual business hours when required to teleconference with overseas teams, as necessary.

Where you will be

Viator is a remote-first company, seeking to provide an environment of ultimate flexibility and trust within our teams but with regular access to one of our global hubs, in this case our Oxford office. If you would like to work in the office, at home or as a hybrid between the 2 than Viator provides that flexibility.

Viator’s remote-first experience is centered around:

• Intentionality and making our time together count. For some, this will mean traveling to be with colleagues on a regular basis. For some, it will mean being in the office for specific training, development, and growth. And for others, it will mean choosing to be in the office a couple times each week to foster connection.
• Empowerment: Entrusting teams and individuals to work together to best harmonize the personal with the professional.
• Diversity, and recognizing that our teams and employees have different needs – location, responsibility, hours worked, and collaboration levels. Different teams and different people will take different approaches. Some of our team members will be located remotely. Some will be near our offices.
• Trust and focusing on the quality of work above all.

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